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Venu won't turn on

Hi, just got my Venu 4 days ago and it worked fine - except for the battery which lasted less than a day with basically nothing on. I checked forums and discovered out it's probably just the update that needs to be done. So I connected it to the computer with Garmin Express - I'm not sure the update was actually done as I had 5.10 on my watch, and it was written 5.10 also on Garmin Express. I synced the Express and watch anyway, and then made a factory reset - the watch turned off and now - it does not turn on!!! When turning it on, there's a blue triangle and a sign of Garmin app and a watch - like connect it, but it doesn't connect to anything - not via cable to the computer nor via ios app. Nothing recognizes my Venu.  I can not do anything else with the watch as I have tried to connect  it to the electricity, computer, tried to push A button for 25 second or more, but nothing helps. It is extremely frustrating, and Garmin support in our country is closed for another 24 hours, so I am trying and trying and don't know what to do anymore. Any help please? Will add a pic in addition.

  • Hi, just got my Venu 4 days ago and it worked fine - except for the battery which lasted less than a day with basically nothing on. I checked forums and discovered out it's probably just the update that needs to be done. So I connected it to the computer with Garmin Express - I'm not sure the update was actually done as I had 5.10 on my watch, and it was written 5.10 also on Garmin Express. I synced the Express and watch anyway, and then made a factory reset - the watch turned off and now - it does not turn on!!! When turning it on, there's a blue triangle and a sign of Garmin app and a watch - like connect it, but it doesn't connect to anything - not via cable to the computer nor via ios app. Nothing recognizes my Venu.  I can not do anything else with the watch as I have tried to connect  it to the electricity, computer, tried to push A button for 25 second or more, but nothing helps. It is extremely frustrating, and Garmin support in our country is closed for another 24 hours, so I am trying and trying and don't know what to do anymore. Any help please? Will add a pic in addition.

    Hello! Can you please remove the device from your phone app and the Bluetooth settings. Then power the phone off and on. Open the app and try to add the device. Let me know if this works for you

  • Hi, thanks so much for your solution. Removing  my ‘old’ venu from bluetooth on my iphone and adding it again really did help to pair the devices again. I really appreciate your help, thanks. 

  • That is great to hear! Feel free to tag me anytime you have questions!