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My venu keeps disconnecting from Bluetooth on my phone and needs to be reconnected manually. How do I get it to automatically reconnect?

every time ai leave my phone downstairs and I go upstairs out if Bluetooth range my Venu disconnects from Bluetooth on my phone and needs to be reconnected manually. How do I get it to automatically reconnect?

  • This keeps happening every time they do an update and now the charge that normally lasts about 5 days doesn't even make it 18 hours.  The other day the watch unpaired from the phone and the phone would not recognize the watch so I could pair it again.  I tried shutting off the phone, and restarting the bluetooth connection to no avail.  The only way to resolve is to do a full factory reset on the watch to dial back the "updates".  I will never purchase another Garmin product again.

  • It Should work better now after the Reset.

    Some people recommend  a Reset after a Firmware Update.

  • I got my new Venu a week or ago, never seemed to have this buzz and msg "phone disconnected" then "phone connected" when back in Bluetooth range. Until a few days ago I had those buzzes with messages disconnected and reconnected. In other words, my issue is not the same, that I did not have to manually re-connect, it reconnected itself. However, the buzzing and msgs really annoyed me. I think in the process of playing with all the soft buttons on the watch, I would have tapped on something. I did.

    Long and short, here is the sequence I unchecked that Connected Alert buzz and message, to be done on the Venu B button:

    B -> Settings -> System -> Phone -> Connected Alert => tap to turn Off

    I don't know why you had to re-connect Bluetooth manually via the phone (older firmware?). As someone already suggested to remove the Venu and re-pair with the phone Bluetooth, or a factory Reset, as a fix.

    My 2 cents Slight smile

  • I have a Samsung Galaxy 21 ultra and i dont have the option on "change system settings" on the permission of the app, and mine disconnect once a day kind off,  and i need to turn of phone or watch to make it work again 

  • Thanks for the cache tip. If you clear the phone's BT cache, will it drop all your connections or just related data? 

  • Hi all,

    I am having this problem with my new Venu 2 and my Samsung mobile. I have tried the fix above. The settings for Apps - Change System Settings does not have Connect listed, so I cannot allow this. I have however given Connect all available app allowances. It is still not working.

    What next?

    Regards,

    Frustrated!

  • Yes this seems to be the case with never android versions. It worked on Android 10 but not on 11 ->.

    I just reseted my Venu 1 for other problems and faced with the same connection problems as before, without the option to turn on the "Change systems settings". Venu connected automatically to the Garmin Connect and I got the Android Bluetooth prompt asking for the code visible in the watch. Same problem as before, the connection works but asks for the number every time when disconnected. 

    I then removed the watch from my Garmin connect and added it again. Second time I got the Garmin apps own prompt asking for the code visible in the watch. Now everything is working again. I don't have a tip for you how to fix it, but the most important thing is as follows: The bluetooth connection is not established straight with the android system. When the watch is successfully connected to the phone, you won't see the watch in our androids bluetooth list. If you see the normal android bluetooth window asking for the pin-code, it will not work. It will sync, but it will need the code every time you go too far from the phone. The Garmin Connects bluetooth pin-code window is a little square grey box coming during the setup when you are pairing your watch with the app. 

  • Hello all.  We currently are working on an issue where the Garmin Connect mobile app can prompt the connected watch to show a pairing code, even though the watch and mobile app are already paired, connected and capable of syncing data.  If you are experiencing this issue, please update your Garmin Connect mobile app.

    Installing, Updating and Uninstalling the Garmin Connect App

    If your issue persists, please start a new thread in the Garmin Connect mobile app forum (depending on if you have an iOS or Android device).