My Venu sq music watch just stopped responding

My Venu sq music version watch just went blank. I can recharge it but the screen is not responding and the buttons are also not responsive. I've tried rebooting it but it just does the same

0 hhasert 3 months ago

Did you try to hold the A button 15+ seconds for a hard reset ? Even when the screen is dead it should be able to perform a hard reset, I had the issue a while ago and that did the trick.

0 8500828 3 months ago in reply to hhasert

Hi yes I did a hard reset several times and it does restart but then nothing really responds, buttons, screen etc and then it just goes off again. After this the only way to get any response from it is to do another hard reset

0 hhasert 3 months ago in reply to 8500828

maybe best to chat with garmin support then, perhaps a factory reset is needed.

0 Garmin-Sara 2 months ago

if the steps in this FAQ, My Garmin Watch or Edge Device Will Not Turn On, do not resolve the issue please contact Product Support for further investigation.