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Venue SQ will not acquire GPS

I just got a Venu SQ and have used it for several outside runs. I have not been able to get it to acquire a GPS signal - ever. It's very frustrating. My software version is 3.00.

Top Replies

CindiL over 3 years ago in reply to Garmin-Kevin +1

Thanks Garmin-Kevin. They’re having me send it back and they’ll replace it with a refurbished one. I just hate to even go a week without my watch!
3547929 over 3 years ago +1

Garmin Kevin, we had the same problem. GPS worked fine, then suddenly stopped working.

We chatted with support, tried various things, checked GPS version and it was 0.0.

We had already checked for updates…
2546992 over 3 years ago in reply to Garmin-Kevin +1 suggested

Hi guys

Software upgrade to 3.20 fixed this issue for me. After software upgrade it request to update firmware for GPS to 6.01.
Resolved.

All Replies

0 Garmin-Kevin over 3 years ago

Hello donnabe82. I'm sorry to hear of the difficulty that you're having acquiring a GPS signal. Please keep in mind that you need to wait to start your activity (timer) and should remain still (do not start running, cycling, walking, etc.) until you see that GPS has connected. If you do not wait for the GPS to connect before you start the timer or begin moving, this will make it more difficult for the watch to connect to GPS.

Please see the FAQs below for more information on this topic:

I Am Having Trouble Acquiring a GPS Satellite Signal on My Garmin Fitness Device

Tips to Get a Faster GPS Signal on a Garmin Watch or Edge Device

What Does EPO or CPE Mean on My Garmin Fitness Device?

0 donnabe82 over 3 years ago in reply to Garmin-Kevin

I have tried this. If I remain still until the GPS connects, I will never run! It JUST. DOES. NOT. CONNECT. EVER. I have tried a hard reset. I live in an area that is wide open without tall buildings, trees, or any obstructions.

0 Garmin-Kevin over 3 years ago in reply to donnabe82

If you have completed all steps in the 3 FAQs above, including updating the EPO/CPE and you are still having issues connecting to GPS, I would encourage you to reach out to your local Garmin Product Support Team by telephone.

0 donnabe82 over 3 years ago in reply to Garmin-Kevin

I have followed the steps in options 1 and 2. However, option 3 does not take me anywhere except the Garmin homepage. I have emailed Garmin. I might get an answer in 3-5 days. Very frustrating and discouraging.

0 CindiL over 3 years ago in reply to donnabe82

Go to support.garmin.com and you can start an online chat.

What version does your GPS show? On the watch, settings, system, about, SW versions,

0 rrardian over 3 years ago

hello Garmin-Kevin my venu sq has also this problem.. GPS version suddenly set to 0.0.. so cant connect to gps satelite.. I think it is garmin software issue.. please fix asap

0 CindiL over 3 years ago

Garmin-Kevin. Me too, started about a week ago. Never had a problem ever acquiring GPS. Support is going to replace my watch but I am wondering if this is a SW or system issue, and not something wrong with my watch based on the fact that other people are having this problem

0 Garmin-Kevin over 3 years ago in reply to donnabe82

donnabe82 If you reply with the country in which you live, I can provide you with the phone number for local support.

0 Garmin-Kevin over 3 years ago in reply to rrardian

rrardian Seeing 0.00 for the GPS version indicates that the watch is no longer running any GPS software. If you sync with Garmin Express and that does not re-install the software, please reach out to your local Garmin Product Support Team.

How Do I Install Garmin Express?

0 Garmin-Kevin over 3 years ago in reply to CindiL

CindiL This is not a software or a system issue, but an issue with your individual watch. With the high number of devices that are out in use, it is not unforeseen that some other users would experience this same issue.