Measurements diapearing from Garmin Connect

Do yo sync activity/exercise with a watch?

For activities, I sync with my Fenix 5 watch using my Android phone. I can also sync by plugging into my USB computer and using the GExpress on PC.

My F5 update to firmware 8.0 yesterday.

I received an email today from the Garmin fenix 5/ fenix chronos dev team telling me that they understand that the Garmin Connect Android team have fixed this issue. Unfortunately this is not the case. I'm currently on GCM Android 4.3 and it's as broken as ever!

Update: Reported my issue to Garmin Tech support AU.

It's been elevated to level 2 tech. Initially they said that it was a known issue with MFP until I advised that this had been disconnected.

I've been asked to provide access to my account and evidence of the issue.

Hopefully there is a resolution soon.

Update: Reported my issue to Garmin Tech support AU.

... I've been asked to provide access to my account and evidence of the issue.

Hopefully there is a resolution soon.

Did you point them at this thread and perhaps at their many colleagues who already know about this but don't seem to communicate with each other? There is plenty of evidence of this issue in this thread including plenty of evidence that it is not a myfitnesspal-related issue. To be clear, I am not having a go at you, rather at the disconnected support mess that all of this points to. Not to mention the disconnected and dysfunctional "ecosystem".

And if you are hoping for a resolution soon (as am I and many the others affected by this shambolic situation, I recommend not holding your breath.

Did you point them at this thread and perhaps at their many colleagues who already know about this but don't seem to communicate with each other? There is plenty of evidence of this issue in this thread including plenty of evidence that it is not a myfitnesspal-related issue. To be clear, I am not having a go at you, rather at the disconnected support mess that all of this points to. Not to mention the disconnected and dysfunctional "ecosystem".

Yes, provided them with a link to this thread. Also access to my account.. which was concerning as they asked for my Password or to reset my password so they could access it. Not sure how I felt about that...

In saying that i've checked my account and my weight data has stayed visible for 2 days in a row now.

Looking forward to getting another measurement tomorrow to see if it holds. Not holding my breath though

I made a quick test today with following steps:

* Measured my weight and other data on the scale in the morning.
-> All data (weigh, fat, % water etc) visible in Garmin Connect

* My watch (Fenix 5) auto-synced during the day.
-> All data visible in GC

* Made a manuel sync fenix 5 - GC
-> All data visible in GC

* Performed an activity in fenix 5 (2 min of Yoga for test). Synced F5 - GC.
-> ALL DATA EXCEPT WEIGT DISAPPERED IN GC!!!

For me it is obvious that the problem occur when activities are synced from my watch to GC and only then. The FW is my F5 is ver 8.00 so this was not solved in the just released update.... :(

... Yes, provided them with a link to this thread ...

I can understand your concern and I hope that your data persists. When I first got the scale (in early January), I found that data was persisting if I didn't sync an an exercise from the watch (fenix 5x), and that, if I let a midnight go by without syncing an activity, It'd persist. So you could have days that retain data because of no sync from the watch and days (most days) that the data would be wiped because, well, the whole point is that we do some exercise ... and it syncs

But then it started wiping the data even with no sync ...

So it'll be interesting to see how you go.

In the meantime, it'd appear that you are in Australia on account of your screen name. I am too and I've had several email and phone conversations with various support people. Almost always having to re-explain the issue, tell them to stop blaming myfitnesspal (because I assume it is in their script from a previous issue). I've also had my scale returned to Garmin and sent back to me as no fault found - and I told them as they were recalling it that all the evidence pointed to it not being the scale hardware. And, still, here we are nearing two months into this and a couple of hundred posts in this thread, and still no clarity or consistent comms from Garmin; while we know that Garmin folk do lurk here and occasionally post.

So if you make progress/or there's more frustration with AU support, I'd be grateful if you could post it here. If you speak to support, again and get any sense out of them and there's any kind of case or reference number you can PM me so I can talk to a support person who doesn't seem so clueless, that'd be good. (And for the record when I say clueless, I am not actually blaming the individual agents because this is clearly a management and internal communications leadership issue about which the managers should be ashamed of themselves.

... Support: "It's something with the software yes, these things are usually dealt with in a week or so." ...

We'll it's been six or seven weeks or so, so far ...

And when they sent me my scale back after pointlessly recalling it, they told me two or three days. And that was nearly four weeks ago ...