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Measurements diapearing from Garmin Connect

So here is what I am observing:

I weigh in on my Garmin Index every morning. If I check Garmin Connect shortly thereafter, it shows all six measurements - weight, body fat, BMI, % water, Muscle Mass, and Bone Mass. Then sometime during the day, all the measurements disappear except for Weight. I have checked Garmin Connect on my PC, Android Phone, and IPad and its the same on all of the, the reset of the measurements are gone.

Has anyone else noticed this?

Dan

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Garmin-Blake over 7 years ago +1 verified

All,

We would like to thank everyone for their patience with us as we worked to resolve this issue. Your feedback and continued discussion helped drive this resolution and we look forward to more continued…

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0 Former Member over 7 years ago

I just noticed this too. Seems like this happened two weeks ago when I check Connect. I have no idea what is going on.

0 GlenW over 7 years ago

I have the same problem. Only some records have all data. Many now only show weight.

0 vdot64 over 7 years ago

I think it may have something to do with syncing to My Fitness Pal... if GC sends just the weight to MFP it seems okay, but if GC sends a workout to MFP, that is when the GC seems to loose the other Garmin Index metrics.

Do you guys use MFP? For now I have disconnected MFP and will test this for a week before turning it back on.

0 Former Member over 7 years ago

Hi there, nor had a problem with the scale until recently. For last 10 days for both users of the scale, when we open connect the home page shows the results for the latest weight stats but when you look at the weight progress i can see all previous dates but nothing recently. I have changed batterys reset the device even changed modems and turned firewall off modem but still same problem. We have resorted to taking screen shots of the home pages to keep track of weight. Surely in 2017 it shouldnt be this hard. I am on a serious weight loss regime and cant afford these unreliablitys or to be without scales.

0 TommasoVagnini over 7 years ago

I also have the same problem.
I have no more data from 23-11-2017 to 27-11-2017.
do not use MFP

0 vdot64 over 7 years ago

I disconnected MFP on 11/23 and my Index measurements have all been fine since. I guess the real test would be to reconnect MFP to my Garmin account and see if the problem starts again. If you are not using MFP then the only suggestion I would have is to disconnect all third party sites from Garmin Connect to see if that fixes the problem and then start adding them back one by one.

0 wesmetcalf over 7 years ago

This is happening for me too. Definitely seems related to days with activities losing the extra data from he scales after GC syncs to My Fitness Pal.

0 Peppe over 7 years ago

+1 here for the same problem. I noticed it this week, when I looked back at my past measurements of november. I did 3 and I find only 1. This week I've lost another one.
I've been using sync with MFB ever since I entered the Garmin world with e Fenix5 and in October with the Index.

0 TommasoVagnini over 7 years ago

there is something weird.
In the "my day" page the information on weight, muscle mass, fat ... are visible.
the data disappears inside the page.
what can it be?
today is December 9th

I do not use Myfitnesspal.ciq.forums.garmin.com/.../1283597.jpg

0 chrisallennc over 7 years ago

I'm having the same issue. All of the data will stay present for a bit after I weigh myself and then it goes away. I think it has something to do with if I track an activity on my watch. After the activity is saved the other information goes away.