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Measurements diapearing from Garmin Connect

So here is what I am observing:

I weigh in on my Garmin Index every morning. If I check Garmin Connect shortly thereafter, it shows all six measurements - weight, body fat, BMI, % water, Muscle Mass, and Bone Mass. Then sometime during the day, all the measurements disappear except for Weight. I have checked Garmin Connect on my PC, Android Phone, and IPad and its the same on all of the, the reset of the measurements are gone.

Has anyone else noticed this?

Dan
  • Former Member
    0 Former Member over 7 years ago
    I have the exact same issue.
    No problem using the scale and uploading to GC, but after some time it only shows weight/BMI in GC. (have not figured out excactly what the trigger is yet)

    After uploading from the scale, the weight is also syncing to my Vivoactive 3 (weight only), and I suspect maybe that data then later is synced back from the watch to GC overwriting the data from the scale?
    In the calender I also automatically get a new weight point every single day (weight only, value from the day before), suspect this is also coming from the watch.

    Seems like Garmin has major issues related to syncing in general. Coming from FitBit I see now that I've taken these things for granted... You have a long way to go Garmin!


    that's a good point to investigate, BUT.... I sync my vivosmart3 every morning (after weight) and I'm able to see alla datas without issues... What I lost are datas from previous day...Maybe could be that syncing in the morning I pratically upload data of previous day?

    another important fact... until now I have lost data for days when I also did a RUN (recorded by FR920XT) no matter upload method...
    in days where I did a RIDE (recorded by edge520) I did never lost weight datas...
  • another important fact... until now I have lost data for days when I also did a RUN (recorded by FR920XT) no matter upload method...
    in days where I did a RIDE (recorded by edge520) I did never lost weight datas...


    Maybe it's related to activities with VO2max calculations? I think weight is a parameter going into that calculation. And if you do biking without a powermeter I believe there is no VO2max calculation happening, but as for running it's enough to have GPS.
  • Former Member
    0 Former Member over 7 years ago
    Maybe it's related to activities with VO2max calculations? I think weight is a parameter going into that calculation. And if you do biking without a powermeter I believe there is no VO2max calculation happening, but as for running it's enough to have GPS.


    another good point of view...!

    GARMIN WHERE ARE YOU?!
  • Had a chat with Garmin Support just now. The guy I spoke with didn't have any good explanation, but he logged a case for their tech team to investigate.
    Fingers crossed that they find the issue and fix it!

    Will let you know when/if I get any feedback from Garmin.
  • Former Member
    0 Former Member over 7 years ago
    funny fact...

    Just realized I've lost today's datas even if I didn't upload any activity... GARMIN WAKE UUUUUUUUUUUUUUUUPPPPPPPPPPPPPP!!!! I'm DONE!

    -Edge520 FW 12.50 is a JOKE;
    -Index Smart Scale delete my data;
    -My money are REAL!
  • Former Member
    0 Former Member over 7 years ago
    another update...

    this morning the scale shows me all datas and shows me it correctly sends datas to GC... well, I can't see nothing but weight on my account...

    things are getting worse ...
  • Strange. I see all weight related metrics on my GCM app. as of today (January 18th)
  • To add to this (as today was the first day I had seen the problem), I disconnected from MFP, re-synced with my Garmin 910XT and magically the other data appeared.
  • Former Member
    0 Former Member over 7 years ago
    I am having this problem too. All day except for weight disappeared for today and yesterday. It's there for the other days. I am a heavy activity person so there are activities most days. I don't see the clear correlation between myfitnesspal. Would love it to get this resolved.
  • Former Member
    0 Former Member over 7 years ago
    To add to this (as today was the first day I had seen the problem), I disconnected from MFP, re-synced with my Garmin 910XT and magically the other data appeared.


    just disconnected from MFP but still can't see my datas... I'll check tomorrow morning to see if something will change