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Spotify - sync failed

Former Member over 5 years ago

For the past week or so I have had problems with Spotify on my Garmin 645M

When trying to add or update music on the watch it always comes up as 'Sync failed' after sitting on 0% for a few minutes.

I have tried the following:

- tried different Wifi

- Updated watch to latest operating version

- soft restarted the watch numerous times

- soft restarted phone and run latest updates

- uninstalled and reinstalled spotify (had issues signing in again as others have had and had to click cancel rather than retry)

- deleted the cache on spotify on my phone

- created a small playlist to sync with only one song

Can you please advise what I should do next to get spotify tracks on the watch again.

0 skopek over 5 years ago

I had as well a lot of issues with WiFi.

Was it ever working?

Can you sync activities via WiFi?

I ended up activating a WiFi hotspot on my phone. This seems more stable.

0 chris_in_cal over 5 years ago

I've had mine for a year or two. This is exactly what I am dealing with. It is a new problem. It is persistently happening for the last couple of weeks.

1) I think it is on newer podcasts. (within 24-48 hours old) but am not sure exactly.

2) With a 'sync fail' it starts, shows spotify 0% for a few seconds then 'sync fail' message, repeating the 'add podcast' 3 or 4 or 5 times it will eventually catch and finally download the podcast.

Definitely a new problem for me, and very repeatable.

0 Former Member over 5 years ago in reply to skopek

skopek - I have tried on both wifi & hotspot without success

If I change tracks in a playlist the watch is able to detect the new/different playlist. But it won't download any of them

0 Former Member over 5 years ago in reply to chris_in_cal

chris_in_cal

Likewise it has worked fine for the past couple of years

I'm songs rather than podcasts, but it's the same 0% and eventually 'sync failed' after a couple of minutes. Despite my persistence, I'm yet to have it 'catch' as you describe.

0 Former Member over 5 years ago

Does anyone have any suggestions on getting my 645M to sync with Spotify?

0 George over 5 years ago

There is another thread started by Garmin on this issue here forums.garmin.com/.../spotify-ciq-app-not-working-correctly

0 dsokolic over 4 years ago in reply to skopek

I also was able to get it to only work over my phone hotspot - very strange. I see online that other people also suffered from this. Is there any explanation why?

0 chris_in_cal over 4 years ago

On Garmin IQ there is a new version of Spotify App v. 1.4.6. I downloaded it, yup, sync fails.

Mine always works eventually, but I have to click through three or four "Sync Fails" and then it will eventually download. PITA.