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Headphones disconnect when locating GPS

Former Member over 6 years ago

I got the 645 Music about 2 weeks ago and I was having no issues at all until this week. Now whenever I start a run and try to locate GPS it causes the headphones to disconnect. I use the Jabra elite active 65t. Is anyone else experiencing this or something similar?

Top Replies

Former Member over 5 years ago in reply to Former Member +3 verified

I’ve been having the same issue, but was able to get it fixed. Follow these steps:

Go to Settings>sensors>FP-Jabra Elite Act. Remove it. It should now only show Jabra Active Elite —no FP before it…
Former Member over 5 years ago in reply to Former Member +2 verified

You have to avoid connecting the Jabras as a sensor. Say no when it asks.
Former Member over 5 years ago in reply to Former Member +1 verified

Try this. Go to sensors & accessories on the watch,there're FP-Jabra Elite Act and Jabra Elite Act. Remove FP-Jabra Elite Act one.

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0 Former Member over 6 years ago in reply to Former Member

It's the ANT+ signal. As soon as i started broadcasting HR over ANT+ it again killed all connectivity to the jabras.

I guess its the headphones' fault then.

0 Former Member over 5 years ago in reply to Former Member

Anyone figured out how to resolve this? It started happening for me earlier this week. Thanks for the help!!!

0 Former Member over 5 years ago

I have this too. Doing a factory reset seemed to fix it. Just downloaded a software update for the 245M and it immediately started happening again. Really, really not happy about this.

+1 Former Member over 5 years ago in reply to Former Member

You have to avoid connecting the Jabras as a sensor. Say no when it asks.

0 Teesnum over 5 years ago in reply to Former Member

how do you do that because it never asked

0 Former Member over 5 years ago

I just got the Garmin Vivo and have the exact same problem. I can connect my Jabra elite active 65ts to the watch no problem, but as soon as I start a run and turns the GPS on, I lose connection and cannot connect the headphones. It just does a constant loops of "connected" then "disconnected". However as soon as I end the run (and assume the gps goes off), the headphones can connect again just fine.

Any hope? I got the watch specifically so I can run without having my phone and still listen to music. If there's no fix, I'm going to return the watch.

0 seilogramp over 5 years ago in reply to Former Member

It's been a while since hearing about this issue. Assume you've updated the headphones to the latest firmware? 2.34.0 is what mine are running.

0 Former Member over 5 years ago in reply to seilogramp

Yes headphones are updated. I actually just found a thread that said the watch also adds the headphones as a "sensor" and if you remove it from "sensors" in the settings of the watch, then it should work perfectly. I haven't tested it yet, but hopefully that's the solution. Sounds like it worked for others.

Garmin should really put in fix for it.

0 Former Member over 5 years ago

Any hope? I got the watch specifically so I can run without having my phone and still listen to music. If there's no fix, I'm going to return the watch.

+1 Former Member over 5 years ago in reply to Former Member

Try this. Go to sensors & accessories on the watch,there're FP-Jabra Elite Act and Jabra Elite Act. Remove FP-Jabra Elite Act one.