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Music folder missing, cannot play own music or podcasts or use spotify

Former Member over 6 years ago

I put Spotify onto my watch and then lost access to my own music.

I tried syncing with Spotify and kept getting sync failed message. Once it synced to 1% and then failed.
I did a hard reset and tried again. Same issues.

I removed spotify from my account and plugged watch into laptop. Put new podcasts on watch via garmin express & iTunes and cable. The podcasts are there when I go into the music controls, but nothing will play.

When I press power off button, there is no music icon in amongst sync, do not disturb , wallet icons etc.

can any anyone help? THis was there previously and I only bought Spotify premium to use on my watch. So frustrating not to be able to play anything now!

0 Former Member over 5 years ago

I have the same problem when installing Amazon music.

0 RoadRunner over 5 years ago in reply to Former Member

Same problem with Amazon Music.

I installed it, but I could not use it. An issue with synchronization of my playlist first, and secondly a GPS issue to set my location. I also realized that as soon as Amazon music was installed, there was no way to select my local (on watch) music (add-on or "instead-on"?).

I tried to uninstall the Amazon music add-on, but it was impossible from my watch or mobile. Only plugged to my windows PC i could uninstall it.

Now my local music is back, but the "music library" icon is missing. Fortunately a blank icon is there showing nothing but it is still functional.

I have also noticed battery drain from my "unistallation".

DEAR Developers: Please do not release beta version of these add-ons. It is preferable to wait longer. As customer, I deserve better experiences.

0 RoadRunner over 5 years ago in reply to RoadRunner

Let me correct. No batter drain, but even thoug I can see playlist, artist, albums and songs, I CANNOT PLAY them.

I have removed and uploaded muy mysic again with garmin connect but same problem.

Please, aswer needed. Senseless to have a music wath with no music.

0 Former Member over 5 years ago in reply to RoadRunner

Hi,

Did you find a solution to this? It's just happened to me and it's really frustrating...

Many thanks!

Doug

0 Former Member over 5 years ago in reply to Former Member

I ended up doing a full reset.

0 Former Member over 5 years ago

Me too, spotify is on the watch and can't load anything else. Have no 'My Music' or 'Source' functions at all. Very poor, given this was reported > 1 year ago.

0 Former Member over 5 years ago in reply to Former Member

The same problem for me on a brand new watch. I can only see Spotify. It’s synced the same iTunes playlists music to my watch twice taking up double the space but only shows Spotify.

0 WernerHeselmans over 5 years ago

I have still this problem (with deezer) Any solution?

0 Former Member over 5 years ago

I had the same issue with my Garmin Felix 5 Plus....added Amazon music and then all of my loaded ITunes music and podcast seemed to disappear. Did a full reboot and added the watch back to Garmin and the music is back once again.

0 Former Member over 5 years ago in reply to WernerHeselmans

Hard reboot of the watch is the only thing I could get to work....