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Single activity won't sync

I can't get one of my recent runs to show up in the Garmin Connect app. It's visible as an activity on my watch, and SOME of its data (like steps and calories) are visible in the app, but not the run itself with map, laps, etc. I've run since then, and that subsequent run synced fine and was displayed in the app as expected. How can I get this single run to sync?

I'm using a Forerunner 35 and a Samsung Galaxy S8 with Android Nougat. My Garmin Connect app is version 4.3.

Top Replies

9209410 over 4 years ago in reply to grayskinner +10 suggested

1. Click on "Garmin Forerunner 35" in Devices and Drives on your computer.

2. Click on the "Garmin" folder.

3. Click on the "Activities" folder.

4. Copy the .FIT file (look…
Richee over 4 years ago in reply to grayskinner +4

Interestingly I tried the solution and get a ‘One of your files was not accepted by the system. Please contact Support for assistance’

seems like something has gone wrong in recording the…
Richee over 4 years ago in reply to grayskinner +1

I seem to get somewhere with this on the Strava site - it recommended using https://www.fitfiletools.com/#/remover#view to view the file - for some reason at 5.6miles into the run the GPS moved me from where…

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0 Richee over 4 years ago in reply to grayskinner

Interestingly I tried the solution and get a ‘One of your files was not accepted by the system. Please contact Support for assistance’

seems like something has gone wrong in recording the run so Garmin isn’t going to accept it. It’s a shame as it was my longest scenic run in a long time and wanted to keep it!

0 Richee over 4 years ago in reply to grayskinner

I seem to get somewhere with this on the Strava site - it recommended using https://www.fitfiletools.com/#/remover#view to view the file - for some reason at 5.6miles into the run the GPS moved me from where I was in Canada to the middle of the Pacific Ocean so had me down for 4,600 miles in 50 minutes. Seems to be an error, so once I removed that section from the file it seems to have allowed me to re-upload it.

0 renee2988 over 4 years ago in reply to 9209410

I am so disappointed! I followed the steps above and I get a message that says "We don't support the file type you tried to import. It was also my longest scenic run in sometime as well! The name of the file is 9AQ95534.FIT

So sad :(

0 Gee-Arr over 4 years ago

Same with me! I completed two activities today but only one will sync via Bluetooth to my iPhone. Both activities are shown on my Garmin 35 in the History (so it’s not a matter of me not saving it.) I also tried syncing to my laptop via USB but that didn’t’ work either.

GOOD NEWS: The solution from 9209410 does work. Hopefully this won't happen again often.

0 Gee-Arr over 4 years ago in reply to renee2988

I was able to get it to work. Your file name looks correct. Is it possible there is a space before or after it? You can also try dragging the file into the upload window instead of browsing to it. If you tried that, try repeating the entire process on a different computer including getting the FIT file from your watch again. I have a feeling that will work. But if it doesn't, it would be interesting to try importing some of the other FIT files from your watch. That way you would know if the problem is just with that one file. Good luck!

0 jfv2 over 4 years ago in reply to 9209410

i tried this (and the solution mentioned above by Richee), but neither worked. i had a similar issue show up with massive mileage randomly thrown into the FIT file, but there was nothing left to save after i deleted that portion.

is there a fix for this?