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Single activity won't sync

Former Member
Former Member over 7 years ago
I can't get one of my recent runs to show up in the Garmin Connect app. It's visible as an activity on my watch, and SOME of its data (like steps and calories) are visible in the app, but not the run itself with map, laps, etc. I've run since then, and that subsequent run synced fine and was displayed in the app as expected. How can I get this single run to sync?

I'm using a Forerunner 35 and a Samsung Galaxy S8 with Android Nougat. My Garmin Connect app is version 4.3.
  • Former Member
    0 Former Member over 7 years ago
    No advice about this? I've run again since posting this, and THAT subsequent run also synced fine with no issues. I just can't get this particular run to sync for some reason. Surely I'm not the first person to run into this...
  • Former Member
    0 Former Member over 5 years ago in reply to Former Member

    Same problem. I could not fix it. Advise would be much appreciated.

  • Former Member
    0 Former Member over 5 years ago in reply to Former Member

    Try syncing using the supplied USB cable via Garmin Express. i had the same problem with one activity not syncing into Garmin Connect but using the cable solved it for me.

  • Former Member
    0 Former Member over 5 years ago

    I have the same problem.  The run shows up on my watch, but not on the app or the computer.  It happened a few weeks ago as well.

  • Former Member
    0 Former Member over 5 years ago

    Same problem with Forerunner 35, activity is viewable on the watch but won't sync 

  • Former Member
    0 Former Member over 5 years ago

    Same problem with Forerunner 35, activity is viewable on the watch but won't sync to Garmin connect. 

  • Former Member
    0 Former Member over 5 years ago in reply to Former Member

    Former Member

    try this route...

    without the file, no solution Slight smile

    with your consent we can have a look at your file with FitFileRepairTool

    zip the fit file and upload here in the forum, or provide a link to it on a cloud storage

    happy & safe sporting

  • Former Member
    0 Former Member over 5 years ago in reply to Former Member

    1. Click on "Garmin Forerunner 35" in Devices and Drives on your computer.

    2. Click on the "Garmin" folder.

    3. Click on the "Activities" folder.

    4. Copy the .FIT file (look for the matching date and time) and paste on your desktop.

    5. Go to Garmin Connect via your computer.

    6. Click on the "Cloud w/Arrow" icon in upper right corner (Upload or Import Activity)

    7. Drop the file where it says "Drop File Here or Browse to Select".

    8. Click on the "Import Data" button.

    9. The missing workout should show up on your computer (and your device after synching).

  • Former Member
    0 Former Member over 5 years ago in reply to Former Member

    Exactly the same issue from three days ago. Don’t have my laptop so can’t try the solution below but would like to know if it works!

  • Former Member
    0 Former Member over 5 years ago in reply to Former Member

    great tips, yes the above steps worked, however, once i got the file onto my computer, the gps data stopped at 13k/35k in the activity, watch still showed then entire activity totals, but there must have been some error and the file stopped getting gpx data about halfway through, bummer!