Step count gets stuck unless device is restarted - Forerunner 235

This has happened AGAIN today! Please can someone respond on this?

Last weekend I inadvertently restarted my watch in my sleep and the time changed without me noticing when I got up the next morning. I only noticed that the time was 24 hours or so behind that afternoon and the 5000 steps (or so) I had done so far that day only showed about 400. When I realized the time was wrong, I got a GPS signal which set the time to where it should be, and all was good from then on, but the steps were indeed only 400 (the amount I had accumulated between midnight and when I went to bed the night before) ... the 5000 steps were gone and I had to start over from 400 to reach my target.

Max

OK, it just happened again today :-( I am not getting any time problems it literally just stops tracking my steps. It still syncs with my phone etc. just no step update no matter how much I march around! Restarting the watch fixes it straight away...

I had the same thing happen yesterday. It stopped registering steps at around 7200. I noticed after about 2k steps and had to restart. It was the first time this has happened to my watch.

So frustrating, this happened again today! Please help Garmin!

Does Garmin actually provide any support? I've never heard or seen that anyone received help with anything .

I'm having the same problem with my Vivoactive HR.

@GKG-SF: You obviously haven't read enough posts/threads in this forum to see the 1% that get attention, feedback and positive results from Garmin.

Or you could just report a fault to Product Support through the proper channel for such things, and not just post on a user-to-user discussion forum but expect Garmin to leap at the opportunity to do something.

@ASumgDill maybe a link to product support would be helpful instead of just a sarcastic comment?! I don't think I was able to find anywhere I could report the issue before (this post is pretty old now) but looks like there is an option to email Garmin now (maybe there was before and I just couldn't find it I don't know) so I will be doing that if the issue comes up again.

I haven't had this issue for some time now so I can only assume Garmin have released a fix for this for the Forerunner 235. Though knowing sods law I will get the problem again now!

@lozenge_happy

• Here's the link to Google search for “garmin product support”
  
• I wasn't being sarcastic, since that implies the use of irony. I was pointing out without any irony that there has been (a very small number of) examples of Garmin providing support/help, in response to users reporting faults/issues in this forum in a manner that is visible to others. A single counter-example is sufficient to disprove any blanket statement/claim that Garmin never provides any support/help with anything. Of course, GKG-SF did not actually make such a claim, but simply that he/she has never heard or seen any, so logically (and in good faith) he/she must simply have not read enough of what is posted in this forum.
  

Whats your firmware version?
Is it v7.5? and 7.7 is pending on your watch?!
Today mine didn't count the steps of my 10k run.

Yesterday my FR235 frozen, and i decided to update to 7.70. Installation failed at 50%. After reset, watch shows 7.5 , but if you connect it to garmin Express it says 7.7.
I left it connected to garmin express and i did the full sync of all the apps/faces updates. After that i went to the Update section into the FR235 and the installation run smothly. I'll check now if its counting steps..