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Step count gets stuck unless device is restarted - Forerunner 235

lozenge_happy
over 7 years ago
Hi, I've noticed on about 5 or 6 occasions now that my step count gets stuck and will not count any steps until I restart the device. This is very frustrating as I don't always notice until too late and I miss my step target because of this! I've had the watch just over one year.

Has anyone else reported this issue? This started happening a couple of months ago and happens intermittently. It happened once more this morning so I thought I'd report it - I looked at my watch and I had only done 53 steps! Got to play catch up now!
  • 0 over 7 years ago
    @lozenge_happy
    • Here's the link to Google search for “garmin product support”
    • I wasn't being sarcastic, since that implies the use of irony. I was pointing out without any irony that there has been (a very small number of) examples of Garmin providing support/help, in response to users reporting faults/issues in this forum in a manner that is visible to others. A single counter-example is sufficient to disprove any blanket statement/claim that Garmin never provides any support/help with anything. Of course, GKG-SF did not actually make such a claim, but simply that he/she has never heard or seen any, so logically (and in good faith) he/she must simply have not read enough of what is posted in this forum.


    I encourage people to oficially open reports to Garmin, becaus otherwise they think their software is working properly when it's working really badly.
  • 0 over 7 years ago
    Whats your firmware version?
    Is it v7.5? and 7.7 is pending on your watch?!
    Today mine didn't count the steps of my 10k run.

    Yesterday my FR235 frozen, and i decided to update to 7.70. Installation failed at 50%. After reset, watch shows 7.5 , but if you connect it to garmin Express it says 7.7.
    I left it connected to garmin express and i did the full sync of all the apps/faces updates. After that i went to the Update section into the FR235 and the installation run smothly. I'll check now if its counting steps..


    As soon as it finished updating to v7.7, and reseted , it started counting steps.