I'm hoping someone can help. I bought the Edge 820 explore. It was connected to Garmin Express and said it needed to update. The update failed and now the touch screen doesn't work. I have tried reconnecting to Garmin Express, which is now showing 'add device', when I try to add it, I get to adding it and keep getting 'we are having trouble connecting to our servers, please try again'. I click try again and get the same thing. The device is pretty much useless.
just tried gcd from 006B255000_8520.zip from another forum thread,
then "update failed" appeared again during startup. Attached debuging folder zip just in case.
Force to Mass Storage - Turn unit off. Hold the lap/reset button while plugging the unit into the USB. Continue holding the lap/reset for 30 seconds and the unit should go to mass storage.
The problem is, because touch screen doesn't work, the only way I can turn it off is to press and hold until it goes off, at which point it boots back up immediately. It's no longer registering on my mac. It was doing until about half an hour ago. Tried rebooting my computer and it still isn't showing as a device.
Would you know what version you were upgrading from?
If you still have the 006B255000.GCD file from the RemoteSw folder could you post it? You will need to zip it or change the file extension as I don't think you can post a GCD file.
