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Sensor Pairing and Connection Issues after 12.30

Former Member over 5 years ago

In version 12.30 i find my diferents sensor (vitesse, power and heart frequence)

At the same time my old Edge800 finds and keeps the connection with the same sensors.

Everything was good before this new version.

Top Replies

Garmin-Duncan over 5 years ago +0 verified

Hello everyone,

We have released Official software version 12.4 for the Edge 820. It will revert back to previous software while we investigate reports of sensor dropouts. Information about it can be found…
Garmin-Duncan over 5 years ago +1 verified

First off I would like to thank all of you for the information you have provided. It is extremely helpful in resolving the issue permanently.

We would like to collect some additional data so we can get…
n-garcia over 5 years ago +4 suggested

Found this way: "

Old firmware versions available here: http://gawisp.com/perry/edge/

Download the version you want, then rename the file to GUPDATE.GCD, and copy it to the Garmin folder on the Edge…
3529307 over 5 years ago +4 suggested

My connection issues have been resolved! As almost everyone else, after updating for the new version 12.30 I lost connection to all my sensors or they kept on and off, so my edye 820 became useless. Was…
looigi over 5 years ago in reply to Former Member +3

This is what Garmin says. I've done it a few times in the past and it's worked, but I haven't specifically downgraded from 12.3 to 12.1

Saving settings for before reset

Folder Name

…

All Replies

0 3529307 over 5 years ago

My connection issues have been resolved! As almost everyone else, after updating for the new version 12.30 I lost connection to all my sensors or they kept on and off, so my edye 820 became useless. Was expecting garmin to show up with a solution but decided to try a solution. It was much simpler than I thought. I just did a factory reset as suggested in earlier posts and then followed the device’s installation menu, reconnected first to my phone and then to my Mac through Garmin Express. All is working smoothly again and with 12.30 version. Tried a 90 min indoor workout and not even a single dropout (powermeter, smart trainer and heart rate band all working as before).

This is how I did the factory reset, as suggested by changrenyong:

Turn device off
Hold Lap/Reset and Start/Stop
Press and release the power button
Continue to hold only Lap/Reset and Start/Stop
Release Lap/Reset and Start/Stop when the Garmin Logo is cleared

0 Gaby_Ciclista over 5 years ago in reply to Former Member

Lo he probado y me ha funcionado. El hard reset soluciona las desconexiones de sensores.

Try a hard reset. This solved the issue in my 820.

0 Former Member over 5 years ago in reply to n-garcia

Same issue with my garmin 820

0 moriaty39 over 5 years ago in reply to Garmin-Matthew

Do the hard reset as has been suggested by others from Spain .It works, so Garmin get a fix out

0 Roromata over 5 years ago in reply to moriaty39

I also completed the hard reset and updated the device with version 12.30 after this reset. Looks like it is working fine! Did not have time for a decent test yet.

As it was also working fine after I did a step back by downgrading to version 12.10. I wonder if just removing the sensor settinga and re-add them was also a solution....

0 Ironmikel over 5 years ago

After you switch off bluetooth on the Egde 820 with 12.3 f/w all sensors are staying connected after a 10 minute test. fingers cross also for a longer ride tomorrow. btw, i did not a hard reset.

0 Former Member over 5 years ago in reply to Ironmikel

I was reluctant to do a hard reset and saw on another thread that there maybe bluetooth connection issues between the 820 head unit and my phone (iPhone 7). I disabled the phone connection on the 820 headset and the sensors all burst into life (HR, Speed and Cadence) All my sensors are Ant+. Rode for an hour on indoor dumb rollers without any dropouts. I also made sure that the iPhone was not connected to any bluetooth devices while I rode.

At the end of the ride, I re-enabled 820 link to iPhone, and all sensors immediately dropped out. Disabled it again, and all sensors were found. Later I checked that the ride had also been uploaded to Garmin Connect and then thru' to Strava without any problems.

So to me, it appears to be a problem with the bluetooth phone connection. Might also just help Garmin with a solution

0 fishyweb over 5 years ago

Did my first outdoor ride since updating to 12.30 (25 miles), and my sensor connections all worked perfectly to my HRM, SCD, and Vector 3 pedals. I've not reset my Edge since the update. Curious to know what determines whether this issue occurs or not from user to user.

0 Warlord_Zico over 5 years ago in reply to fishyweb

Updated to 12.30. Till now everything works fine. One Garmin ANT+ Heart beat monitor, a speed and cadence ANT+ from different brand. Unit stays connected with Bluetooth too.

0 Former Member over 5 years ago

Try just to remove the sensors from the 820, and re-connect them (without doing a factory reset)