Auto Calibrate Elevation to Location? Baro Altimeter?

...Do we all get a FULL refund if this is not sorted ?????

No. It will be £40 to £80 lower.

Is anybody from Garmin reading this Forum? Or does somebody know where to officially report this bug.

Maybe we really should all send back our device for a replacement until it's fixed?
I'm waiting for one more firmware release and if this is not fixing it my device will go back as well.

@sighnbox: please let us know if your replacement new unit is better.

AFAIK, the only way to report an issue is to contact support either through the website on via the phone. In my experience, the first few exchanges ask a lot of questions and have you try a bunch of fruitless and irrelevant things and report back until you either give up trying or they offer to exchange the unit. Whether or not the issue ever makes it out of this loop is unknown to me.

That said, software updates often (attempt to) address issues that I've seen discussed here and likely reported via support requests. Many of the changes are not documented in the release notes, so you find out by stumbling over them. A few examples: The ferry issue, not relevant to me but I noticed it poking around after 3.2 and reported it in the thread concerning this problem. Zooming in not centered on the map but offset with each zoom level was also fixed in 3.2. I and a few others have noted a significant improvement in the touch screen function after 3.2. None of these were in the release notes.

Other problems

Has anyone discovered any other problems with the 820 ???? I'm trying to decided weather to take it back and get a re fund while I still can I should pick a replacement one up to day so will see how that goes first

07/23/2016 reported problem
06.10 .2016 still nothing

Do Garmin Know can they fix it ever ????

Just phoned Evans Cycles and my replacement wont be there till the 10th or 11th as such high demand and its selling out..........WHAT I find amazing is after speaking to Garmin Tec guy who ASSURED me this is a soft wear issue and a fix is on the way (lets hope so)...so Garmin know this unit does NOT work properly ......Yet there still selling them WHY ??? .........I asked what will happen if I keep this unit six, seven, eight, nine month later and still no fix will Garmin refund me and I was told YES or replace with a working unit (Grantee is only for ONE year in the UK)

£389 a LOT of money for a unit they KNOW does NOT function correctly .......why has this not been with drawn until the problem is sorted and sold units re called ........surely this problem must have shown up in the unit testing ???? ........If it did are Garmin just selling it anyway hoping to fix the problem later............Why is a fix taking so long ?????? after all first post about this was 23rd of July TWO and a half month ago........ are they struggling ???? .....can they even fix it ??? .......will they ever manage to fix it ????? or have we all paid £389 for a DUFF unit .............This is obviously a major problem affecting what seams to be ALL units And surly under trading standards that's selling goods Not fit for purpose ............Come on Garmin is it really fair to treat your customers like this ???????................I do have to say tho I have quite a few other Garmin products and this is the first with a problem all the others are great and work well.

Every one NEEDS to phone Garmin tec up and report this and hopefully the more times it reported the more urgency will be placed upon the problem and they will act quicker in sorting it

Garmin (Europe) Ltd
Liberty House
Hounsdown Business Park
Southampton
Hampshire
SO40 9LR
United Kingdom

Telephone 0808 238 0000 (freephone from UK landline)

Just phoned Evans Cycles and my replacement wont be there till the 10th or 11th as such high demand and its selling out

I got a RMA from Garmin and received a replacement in 5 days, it was a waste of time as the replacement was no different.

I do have to say tho I have quite a few other Garmin products and this is the first with a problem all the others are great and work well.

Think yourself lucky, Garmin seem to make a habit of using early adopters of their products as Beta testers.
I'm sure the 820 will improve and it already does most things better than my 810, it's hopefully just a matter of time.

Full refund

I have just spoken to trading standards and you have up to SIX month to return it to the place of purchase for a FULL refund from date of purchase if the goods are faulty and you made them aware there faulty.........Evans are replacing mine NOT Garmin as it was brought on the 4th of October ...

I LOVE the 820 and would so love to keep it BUT only if Garmin can get it working properly .......So Im happy to have it with the fault at the moment BUT with the understanding a fix for the problem is on the way


A add on ............Just spoke to Even cycles who have confirmed as long as I inform them even 8 weeks the problem is still not fixed they will FULL refund the Garmin 820 up to SIX MONTH after purchase date if Gamin do not fix this problem GREAT SERVICE EVANS CYCLES ...I'm a very happy chap (will be even happier if Garmin fix it lol)

Your post reminded me to contact Garmin Support, I've just received the following reply:-

Thank you for contacting Garmin Europe.
The issue you are referring to is something that we are aware of and are working hard towards a resolution, however, we do not have a time frame for this to be completed as yet.
When the issue has been corrected, the fix will be released in a software update. This will be announced on your Garmin Connect account or on Garmin Express. If, at that point you require further assistance please contact us via our Contact Centre whereby we will be happy to talk you through it.
I’m sorry for the inconvenience.
If there is anything else I can help you with then please let me know. Alternatively you can search for a solution here: http://www.garmin.co.uk/support
Kind regards,
Arkadiusz
Garmin Europe