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Mac not recognising 520+, USB, Mac


I have an Edge520+ and a Mac.

Very occasionally, the mac will recognise the 520+ when I plug in a USB cable, but most of the time it won't. The device charges fine - but the OS doesn't recognise it.

I've tried multiple cables, multiple USB ports, turning everything off and on again, standing on one leg and whistling, turn around 3 times counter-clockwise  - all the usual stuff.

All the cables & ports work with other devices, which leads me to believe that there's a problem with the 520.

I tried Garmin support, but they were no help whatsoever.

Does anyone have any idea as to how to make this thing work? Or should I just send it back and get a Wahoo instead?