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Anyone using Edge Remote with the 1030?

Mark_Wildey over 7 years ago

Just came across the Edge Remote while searching for something else and wondered if it works with the 1030?

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Martin868 over 5 years ago in reply to immortalloi +1

I use it all the time. It used to be buggy but they finally fixed it about 6 months ago. It now works reliable. And it is a very useful accessory. Works in the rain, works with gloves, customizable buttons…
Former Member over 5 years ago in reply to Martin868 +1

I know, it is super useful. That's why I am getting frustrated by the connectivity issues.

Thanks for the feedback so far! Seems like I am having an individual problem here...

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0 Former Member over 7 years ago

...Anything?
Can Shawn-Garmin provide any type of meaningful update on this?
Has there been ANY headway in the past year???

0 Mark2657 over 7 years ago

We are continuing to work on remote issues.

Shawn,

Can you provide some insight into what the issues are with the remote. I do a lot of interval training and use the remote a lot. Unfortunately, this means that I cannot connect my phone and cannot use all of the great features that the 1030 provides. The remote works fine when my phone is not connected to the 1030.

Garmin has been working for many, many months on this issue. Some insight into the challenges you are facing in solving the issue would be greatly appreciated.

0 AlexSmallet over 7 years ago

I used Garmin Remote and found it very convenient, especially on a steep decent. Unfortunately it keeps disconnecting without a reason. At some point I gave up - you never know if it will work or not. So better not rely on it.

0 Former Member over 7 years ago

I just got a 1030 and have this problem. I see Garmin has done nothing about it since I have the latest firmware. I actually don't mind disconnecting the phone since I don't answer it when riding and if I turn the Bluetooth back on before saving the ride it uploads

0 uguryemez over 6 years ago

I had no problem with edge 1000. but edge 1030 is losing signal with remote without exception on every ride. it isvery annoying especially during interval training. i am using latest firmware 6.0

0 ridgeback63 over 6 years ago

Hi,I'm using the remote with the 1030 and it works most of the time ok,I don't have my phone connected tho,I'm running the latest software 6.00

0 Martin868 over 6 years ago

Hi,I'm using the remote with the 1030 and it works most of the time ok,I don't have my phone connected tho,I'm running the latest software 6.00

The known issue is precisely when a phone is connected. If your phone is not connected it should work fine. Now most people use a live feature or another hence keep their phone connected.

0 Garmin-Matthew over 6 years ago

We would first like to thank everyone for their continued patience when dealing with this issue.

I can confirm that we are continuing to work on this and have run into issues with diagnosing the exact cause, even with additional logging that we have created. This has been escalated for over a year and we have been able to share very little in the way of progress. But I can confirm that this is still receiving active attention and I hope to have a more concrete update or, even better, a timeline for a resolution that I can share.

Thank you again for your patience and cooperation.

0 Garmin-Matthew over 6 years ago

In continuing research of this problem, we need some additional information about the phone and operating system you are using. We would ask any users seeing this symptom, to respond with Phone model and OS version.

Thanks again for your continued patience and cooperation.

0 Martin868 over 6 years ago

In continuing research of this problem, we need some additional information about the phone and operating system you are using. We would ask any users seeing this symptom, to respond with Phone model and OS version.

Thanks again for your continued patience and cooperation.

This issue has been around for a while so it happened with many different configurations. Anyhow for me I currently have an iPhone XS with iOS12.1 and I have the issue. But I also had the same issue previously with my iPhone 6S and iOS 11.. So on the Apple side of things it seems to be generalized. I have no idea for Android.