This discussion has been locked.

You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Triangle of death - anything I can do?

Hi!

While scrolling through widgets watch resets.
This happens sometimes and I didn't mind, until this morning.
Now my 965 is in triangle of death mode, restarting all the time, just triangle is shown and then off.
Takes an hour now already.
Holding power/light button to shut it down doesn't work.
Connecting to PC doesn't change anything too, device not detected.

Is there anything I can do?

Garmin-Sierra

Best

Oliver

Top Replies

Garmin-Sierra 6 months ago +6 verified

All,

Thank you very much for your patience as we worked on this issue. Please see the steps from My Garmin Device Will Not Boot Past the Start Up Screen for a resolution. If you already performed the steps…
dcommando 6 months ago +37 suggested

I have posted a bug report in the beta forum: forums.garmin.com/.../stuck-in-boot-loop-on-beta-22-14

Please upvote so that it recieves as much attention as possible
Garmin-Sierra 6 months ago +18 suggested

All,

We are aware of the disruption of devices displaying a blue triangle when starting a GPS activity. Holding the power button until the unit powers off may or may not restore functionality temporarily…
Stanislav.Bures 6 months ago +12 suggested

It appears that a corrupted update file is being uploaded to the watch. The watch does not need to be reset to factory settings and just force a connection to the computer. Usually the start button is…

All Replies

0 Lajdych.com 6 months ago

Same to me :(

0 michaelcyates 6 months ago in reply to a1234.garmin

Thanks, I'll be doing this later as the watch is unusable.

0 Ollypsilon 6 months ago

Anyone has the "Save RAM region" in support menu described in beta wiki?
What to do after a freeze or crash - Beta Wiki - Beta Program - Garmin Forums

I don't have it.

0 Ollypsilon 6 months ago in reply to Ollypsilon

From err_log:
[
{
"unit_id": "3440404069",
"product_name": "Forerunner 965",
"software_part_number": "006-B4315-00",
"ms_since_epoch": "1738061563000",
"system_version": "22.14",
"build_type": "Production",
"backtrace": "0x100017b9\n\t0x10001533\n\t0x1000a23f\n\t0x100014a9\n\t0x1b4d0965\n\t0x1b0c1b2d\n\t0x1b8e23cf\n\t0x1b6e1b4d\n\t0x1b4d2d35\n\t0x1aab1aab\n\t0x1aab1acb\n\t0x1acb12ab\n\t0x1acb1acb\n\t0x1aeb1aeb\n\t0x1acb1aab\n\t0x1aec1acb\n\t0x1aec1acb\n\t0x1aeb1aeb\n\t0x1acb1aab\n\t0x1acb1aab\n\t0x1acb1acb\n\t0x1aab0965\n\t0x1b8e2d15\n\t0x1b8e23af\n\t0x1b6e1b4d\n\t0x1aab12ab\n\t0x1b0c1aeb\n\t0x18c3adb7\n\t0x18c35b2d\n\t0x1000000f\n\t0x1000000f\n\t0x1000000f\n\t",
"error_cause": "RTL Trap",
"proprietary_info": {
"Commit ID": "031046d6ce869cc9142a8ad10bd0a416d12aa5c2",
"Time": "2025-1-28 10:52:43",
"uptime": "1120576",
"pageStackDepth": "1",
"pageStack": "810",
"RTL Error Number": "0x037",
"rtl_reg": "r[0]: 0x38ac0838\n\tr[1]: 0x00000001\n\tr[2]: 0x00000002\n\tr[3]: 0x00000016\n\tr[4]: 0x38a929f8\n\tr[5]: 0x38ac0838\n\tr[6]: 0x00000012\n\tr[7]: 0x00000000\n\tr[8]: 0x00000000\n\tr[9]: 0x3863d928\n\tr[10]: 0x38a929f8\n\tr[11]: 0x00000000\n\tr[12]: 0x00000000\n\tr[13]: 0x38cc5b90\n\tr[14]: 0x1000a23f\n\tr[15]: 0x18f9cae6\n\tr[16]: 0x01100000\n\tr[17]: 0x00000000\n\tr[18]: 0x01000000\n\tr[19]: 0xe000ed38\n\tr[20]: 0xe000ed34\n\tr[21]: 0x00000000\n\tr[22]: 0x38cc5b28\n\t",
"programCounter": "0x10001859",
"stackPointer": "0x304228b8"
}
}
]

0 XcellMiguel 6 months ago in reply to 9590176

You can release the power button when the watch starts (keep holding start and back), release start when it beeps once (keep holding back), then when it beeps for a second time, release back.

0 dcommando 6 months ago

It seems that deactivating the GPS stops it crashing, after I deactivated the GPS I was able to start an activity like Run and it did not crash. This would be the solution until they have fixed it.

0 hschutte 6 months ago in reply to dcommando

Yes, was just about the post the same. Couldn't figure out why it worked for my indoor ride this morning, but when I did an outdoor ride this afternoon it started with the blue triangle issue. Hard reset is the only way to fix it.

0 Ollypsilon 6 months ago

I'd suggest everyone to wait an official post/fix by Garmin.
Did a factory reset as it was last resort. Did the basic setup (PITA), synced and started an activity: triangle of death again!

0 a1234.garmin 6 months ago in reply to Ollypsilon

Again, my fix with the original firmware (revert to 21.22) is a working solution. Device is working, GPS fix ok. Files were taken from Garmin servers with the official utility for service-centers, backdate manual from Garmin Beta for fenix 7 (like https://forums.garmin.com/outdoor-recreation/outdoor-recreation/f/fenix-7-series/292311/fenix-7-series---software-version-8-16---public-beta ). I do not see any other solution for such customers who have BTOD. Only factory reset and install (downgrade) firmware manually + exit beta channel.

NB. 4:30AM in Kansas, I bet you will not have an "official" solution or reply in nearest 4 hours at least.

0 FredGolightly 6 months ago

Please all with this issue submit crash logs as mentioned here forums.garmin.com/.../what-to-do-after-a-freeze-or-crash so Garmin can see the cause and fix it for you all.