Related
This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Ski Activity Profile doesn't pause in lift lines or on ski lifts (compared to F945)

Tontsa
8 months ago

Over the last couple of years, there have been several threads about the Forerunner 955/965 ski activity not pausing during lifts.
I thought it had been fixed, but apparently not.

So new year(winter), new thread. 

https://forums.garmin.com/search?q=Ski%20lifts&group=11&category=forum 

I noticed this buggy lap tracking during my first skiing trip this season and wanted to confirm it, so I brought also my old F945 on my next trip.

The F965 kind of shows that the lap is paused during lifts (it displays the last run during the lift and starts showing a new one when going downhill again), but in reality, it seems to be constantly running in the background.

Are there any plans to fix this? I've been a huge fan of Garmin, but the software quality is starting to feel disappointing. It would be great to see more effort put into improving the software, rather than just focusing on releasing new watches. :[

Couple pictures to compare F965 and F945.

Elevation chart by distance from F945

And the same from F965

So the lifts are there, which causes that times, distances and speeds are all wrong.

  • 0 8 months ago

    Yeah it's borked. I went into detail on this in this thread a few months ago

    forums.garmin.com/.../skiing-double-counting-runs

  • 0 8 months ago

    Ahh, I didn’t notice that thread.

    The oldest thread about this issue dates back at least to 2022, meaning it has been ongoing for over two years now.
    forums.garmin.com/.../forerunner-955-series-when-using-ski-activity-profile-activity-does-not-pause-when-in-lift-line-or-on-ski-lift

    I would like to ask:

    Are there any plans or a timeline to address and fix this issue or is it considered unfixable?
    (Or is it considered "working as designed"?)

  • 0 7 months ago

    ) or someone from Garmin, do you have time to comment on this?

  • 0 6 months ago

    Okay, so I got frustrated and opened a support ticket two months ago. Since then, I have been discussing the issue with a really helpful Garmin support person (Finland), and he has been forwarding my findings and questions to the Garmin development team.

    So far, the development team has suspected that I don’t have the auto-run feature enabled, that it's a GPS issue, or that it's a settings issue. However, I have been able to prove that none of these are the cause by providing videos from my skiing sessions—showing when I’m in the lift queue, on the lift, and so on—and recording how the watch behaves.

    Apparently, that helped somewhat because the latest response from the development team stated that "they have now re-opened this issue investigation and are following these forums more actively, just in case they spot similar issues reported by someone else." Sigh… Okay, some progress.

    I'm a bit frustrated, so I gave them 13 topics to start with, gathered from 7 different watches.

    Also, one thing to note—at least in Finland—I am the only one who has "officially" reported this issue. So maybe that’s a better way to get it fixed than just posting on these forums. I don’t know.

    But yeah… We'll see if this makes any difference, but at least I've tried… xd