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[21.19] BUG – touch is always enabled during activity

Seraph
10 months ago

Hi, after update to 21.19 public release, during activity (in my case walking and running) touchscreen is always enabled and can be operated by touch. Things doesn’t change when checking settings of each of those activities and in main settings menu for display. Everything is set to “touch disabled” or “use only on map”, but touchscreen stays touch sensitive. Even disabling touchscreen via shortcut on my device doesn’t seem to make any effect.

Please do something with this ASAP.

Ah – and YES – I’ve restarted device after update and made a WiFi sync. 

  • +1 10 months ago

    We are aware of this disruption and are currently investigating. I apologize for any frustration!

  • 0 10 months ago in reply to Garmin-Sierra

    Wonderful! Thank you for fast response!

  • 0 10 months ago

    Yup.  Touch is on for me too

  • 0 10 months ago

    This happened at me until I restarted my watch and it works properly now. 

  • 0 10 months ago

    I was out for a run in the rain at lunchtime today & noticed the same as the wet sleeve of my jacket was swiping through the data fields. Touch is disabled for running like you said so a new feature in 21.19.

  • 0 10 months ago in reply to formax

    I thought that would solve the issue, but after short success of "killing" touch on walking activity it came back few hours later. I assume it came back, when I started different activity, which had touch enabled by faulty update.

  • 0 10 months ago in reply to jkissane_

    "It's not a bug, it's a feature" :D

  • 0 10 months ago in reply to Seraph

    I got an email from dutch garmin support stating the bug where touch for maps only during workouts doesn’t always work should be fixed in 21.19

    Well, it’s not fixed. But Garmin developers probably broke it some more.

    are you aware of this email, the old bug, the lack of fixing, and how it most likely broke it some more (and that the release notes lack the mention off work on the touch during activities. Why are garmin developers so lazy for not properly mentioning everything in the release notes?)

    Maybe this info helps you telling developers that there is a lot of work to do for them and that they should test more (or, start to test. That would really help)

  • 0 10 months ago

    I tested it now in Walk, and touch isn't active. At least that's what it looks like (I always had it disabled so I don't even know what should touch do, but I tried smile up and down to switch pages and also just "clicking" and both don't do anything)

  • 0 10 months ago in reply to Garmin-Sierra

    Just received a "hotfix" probably - and looks great!

    Touch is working as set in device. Disabled (in my case) on all activities and working when switching to map view.

    As I was angry few moments ago, because watch as usual just locked on cadence during running, messing my whole workout and I wanted just to throw it to garbage, when passing one en route.

    As now I'm kinda impressed, for so fast hotfix, that currently works.

    If it will stop working and bug again I'll leave a word here.

    Thanks Sierra!