Garmin Express sync on Mac broken

ogni65 2 months ago

Hi, I recently wanted to update and sync my wife's 265 and got sync errors. She has a MacBook Pro with latest Apple OS. I did not find a solution and gave up after I tried reinstalling and other watches like my 965.

No i was trying to sync my 965 with my MacBook Air 15" M1 and what to say, the same happens here.

So I tried my Edge 1040 and surprise surprise, it worked!

So I tried my 965 again and it did not.

I also changed the cable!

Top Replies

Garmin-Sierra 2 months ago in reply to S.M.R. +1 verified

All,

We have been tracking reports of this error message, but it looks like most users are actually still able to sync. If you are having any issues with Garmin Express, please contact Product Support…
biglaci 2 months ago +3

The same here. FW 20.31, GE 7.23 and macos 14.7 (23H124) on Intel.

deleting the Unit ID folder doesn't help. the problem started the FW before this i think.
ogni65 2 months ago +2 verified
OK, I found a solution I found on the Express Forum and mixed with the official non working Garmin Solution:
1. Open Finder.
2. Select Go from the menu bar at the very top of the screen.
3. Hold down the…
S.M.R. 2 months ago in reply to timashelford +2

Tried both methods and still get the sync issue.

All Replies

0 ogni65 2 months ago in reply to timashelford

reinstalling did not help either way…

0 S.M.R. 2 months ago in reply to Garmin-Sierra

I can sync but continually gets the error and has to do a work around each time.

Deleting the file as per the instruction just results in another error after that.

Removing and reinstalling the device it does it again after one sync.

0 7404195 2 months ago in reply to S.M.R.

Same here

0 attila 2 months ago in reply to Garmin-Sierra

Is there any official fix Garmin? These steps still not solve the issue and still present on the latest 15.0.1 MacOS. These are quality devices so we expect working software on latest MacOS systems. Thanks for helping. Whats next as I cannot sync mp3 music ot update to latest maps?

0 1344015 2 months ago in reply to Garmin-Sierra

Same problem here, for a long time. MacMini M2 Sonoma 14.7 together with FR965.
Uninstalled & reinstalled Garmin Express / restarted clock etc.

PS: German version, maybe a connection?

0 biglaci 2 months ago

The same here. FW 20.31, GE 7.23 and macos 14.7 (23H124) on Intel.

deleting the Unit ID folder doesn't help. the problem started the FW before this i think.

0 troyrickertsen 2 months ago in reply to timashelford

I had issues syncing (getting an error message), and I tried deleting and re-downloading the Garmin Express app to no avail. Then tonight I tried what you suggested. I removed my Forerunner 965 from the device list on Express, then closed the app, re-opened the app and then added back the 965. Now it's Working!!! Thank You kindly for sharing, timashelford.

0 zjavai 2 months ago

I tried all of those methods and I still have issue to open configure Spotify from Garmin Express.

https://forums.garmin.com/sports-fitness/running-multisport/f/forerunner-965/387853/garmin-express-macos-issue/1844906#1844906

Any ideas?

0 attila 2 months ago in reply to troyrickertsen

Same issue after fully reinstalled and even removed the temporary Garmin files. Continuously loosing connect.

0 flocsy🤠 2 months ago

I have problems in Garmin Express since last week (well not counting those that I have since day one that is...). It displayed some error message about some files that it can't sync but didn't even tell me which file, just a date.

Yesterday I reported some bug about the morning report and the agent told me to update my watch via Garmin Express (usually I use only Garmin Connect) because there are 3 updates.

Even though when I sync from Garmin Connect everything updates, sync without any problem, when I search for updates via wifi from the watch it tells me there's no update, when I try in Garmin express it tells me there are 3 updates: Golf Clubs, Personal Records, Change Log but all 3 fail to be synced/installed. (the error from last week is gone now)

I told this to the agent, after which he replied that he no longer sees that I have 3 pending updates (which GE still tells me)