18.26 update:amazon music going to rebooting

Hi Garmin support Team,

Country: India

I recently installed Amazon Music on my new Garmin 965. Playlist syncing went smoothly, and songs are playing fine. However, when I try to navigate back from the Amazon Music options using touch, the watch goes into reboot mode and Pressing the start button helps to go back, but the touch functionality isn't working.

Could you please help me with this issue?is everyone getting the same issue?

Top Replies

NickMN 13 days ago +1

I have a new watch and install of Amz, tried out some touch screen stuff (none while playing, just in and out of various screens on amazon music, cuz I don't have my headphones with me). But in no…

All Replies

0 Durga prasad T 14 days ago

Any update on this?

0 NickMN 13 days ago

I have a new watch and install of Amz, tried out some touch screen stuff (none while playing, just in and out of various screens on amazon music, cuz I don't have my headphones with me). But in no situation did it freeze or reboot.

0 Durga prasad T 13 days ago in reply to NickMN

Thanks nick,but still i'm facing the issue .

0 NickMN 13 days ago in reply to Durga prasad T

have you tried a hard reset or at least a power cycle since you installed Amazon? I had all kinds of issues getting setup but after a restart it worked well.

you are just doing a swipe from left to right to go back on the play/music screen to the homescreen? Does it happen even when music isn't playing? (like in my test)

I am on the most recent firmware (18.x)

0 Durga prasad T 13 days ago in reply to NickMN

No issues with buttons, only the touch function causes it to reboot. Yes, it happens when music isn't playing.

0 NickMN 12 days ago in reply to Durga prasad T

When I finally got to test the issue as Durga explained, definitely crashes my watch! Using touch screen to press the Amazon button (blue equalizer logo) shown in the photo above, it crashes my watch, black screen and restarts it.

So definitely a repeatable issue, happens every time I touch that logo on screen (regardless of location on screen).

Firmware 18.26 - yes with plenty of restarts (LOL) and hard restarts (35sec upper left button).

0 NickMN 12 days ago in reply to NickMN

BTW - I see that for Beta 19.09 firmware coming out next has a fix that might be this.

Fixes intermittent crash in music control.