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18.26 blue triangle crashing/rebooting when trying to edit data fields from the Garmin Connect App

JonneP 8 months ago

I'm in the 18.26 and when trying to edit data fields from the Garmin Connect App the 965 reboots when trying to connect to watch. This is serious bug! How to go back to some older sw which is working?

Top Replies

flocsy🤠 7 months ago in reply to Garmin-Sierra +1

1. 5.0 android

2. Yes

3. Yes

4. Yes

I'll add, that I can see my datafield's fir Walk activity from GC, but the watch restarts itself as soon as I click on Data fields in Run activity.
8906568 7 months ago in reply to Garmin-Sierra +1

1. ios 5.0.0.21

2. Yes

3. Yes

4. Yes

I've installed beta 19.12 and still have some issues. Actually between 18.26 and 19.12 the was a 18.27 + some update and the watch worked fine for some time
4531076 7 months ago +1

Same problem direct after last update. On 25 april contact with support by mail telling them That editing from connect app didnot work (reboot) and from the watch it worked as normal. Got Answer back why…

All Replies

0 JonneP 8 months ago

I had to go beta 19.09, goodbye 18.26 :-) Beta seems to work in this issue....

0 SKME 8 months ago

Same issue here. I uninstalled all my apps just to find out it us Garmin. Please send email to Garmin support!

0 3134246 8 months ago

I have a similar bug, but much worse. Every connect to ios app - my 965 reboot and reboot

0 8906568 7 months ago

same here. My brand new 965 is crashing all the time. Even during the factory reset

0 Elbo 7 months ago

I had this with the 18 beta. It disappeared when a new version of garmin connect was installed on my iPhone.

Well, it didn’t disappear of course, it just didn’t occur anymore. The bug was never fixed, although I did report it, including uploading videos showing the bug.

Garmin-Sierra regarded it as a hick up. But software doesn’t hick up. It contains bugs. Some are harder to find, but garmin prefers not to do any (hard) debuggen.

0 Garmin-Sierra 7 months ago in reply to 8906568

All,

Thank you for sharing and I'm sorry to read this! We are currently investigating a similar report. Please respond to the following so I can add you to our investigation:

What is your Garmin Connect app version?
Out of curiosity, can you successfully edit data fields from the device itself?
If necessary, may I have permission to reach you via email?
If necessary, may we have permission to view your Connect account?

0 flocsy🤠 7 months ago in reply to Garmin-Sierra

1. 5.0 android

2. Yes

3. Yes

4. Yes

I'll add, that I can see my datafield's fir Walk activity from GC, but the watch restarts itself as soon as I click on Data fields in Run activity.

0 8906568 7 months ago in reply to Garmin-Sierra

1. ios 5.0.0.21

2. Yes

3. Yes

4. Yes

I've installed beta 19.12 and still have some issues. Actually between 18.26 and 19.12 the was a 18.27 + some update and the watch worked fine for some time

0 1841489 7 months ago in reply to Garmin-Sierra

Hi version 5.0 iOS same keeps happening when on run data screen

0 spruitp 7 months ago

I have the same problem with my 955 Solar on IOS GCM 5.0