18.26 blue triangle crashing/rebooting when trying to edit data fields from the Garmin Connect App

JonneP 1 month ago

I'm in the 18.26 and when trying to edit data fields from the Garmin Connect App the 965 reboots when trying to connect to watch. This is serious bug! How to go back to some older sw which is working?

Top Replies

flocsy 21 days ago in reply to Garmin-Sierra +1

1. 5.0 android

2. Yes

3. Yes

4. Yes

I'll add, that I can see my datafield's fir Walk activity from GC, but the watch restarts itself as soon as I click on Data fields in Run activity.
8906568 20 days ago in reply to Garmin-Sierra +1

1. ios 5.0.0.21

2. Yes

3. Yes

4. Yes

I've installed beta 19.12 and still have some issues. Actually between 18.26 and 19.12 the was a 18.27 + some update and the watch worked fine for some time
4531076 16 days ago +1

Same problem direct after last update. On 25 april contact with support by mail telling them That editing from connect app didnot work (reboot) and from the watch it worked as normal. Got Answer back why…

All Replies

0 4531076 16 days ago

Same problem direct after last update. On 25 april contact with support by mail telling them That editing from connect app didnot work (reboot) and from the watch it worked as normal. Got Answer back why i wanted to change the fields, strange question without any further information. Replied: to organise my stryd field, because i removed the iq stryd app to try to solve the problem. Support concluded That the problem was with stryd and i should contact them. Well good to read That there is a problem on the garmin side.

1 Android 5.0

2 yes

3 yes

4 yes

0 flocsy 16 days ago in reply to 4531076

yes, unfortunately they (customer support?) don't understand that people who pay $600 for a watch except it not to crash even if the bug was in a 3rd party (but sandboxed by Garmin!) app. The responses I get (not only for this bug but for many others I report) show the complete disregard of logic and sometimes they don't even read my emails, just send canned answers (that of course don't work in the good case and make thinks worse in come cases)