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965 won't stay connected to my phone

Hi,

Whilst, yes, I am running the latest beta software, I have not seen this mentioned over there, (I will post this there too).

When I connect my watch to Bluetooth and it connects to my iPhone, it does not stay connected, it cycles between connected and not connected. Until I open the Garmin Connect app. It never used to do that, it would just connect and stay connected.

Short of leaving Bluetooth off until I actually need it to sync, is there a work around?

If doing a full reset of my work is one of the options, how does the backup option work? Does it store EVERYTHING or will I need to wait for my HRV etc again?

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0 S.M.R. over 1 year ago

Thy this .

i forget the device on Bluetooth

Delete GC App

Restart Garmin with a soft reset (hold in light button until watch fully shuts down , then restart it after 15 secs.

REstart iPhone

Reinstall GC App and sign in to account

Re-Pair teh Garmin to the BT and the App

That helped me when I had BT issues.

I dont think we have Backup and restore process on the 965 as yet, This may be of interest though:

https://forums.garmin.com/sports-fitness/running-multisport/f/forerunner-955-series/329526/some-advice-before-upgrading-replacing-a-watch-or-a-hard-reset

0 arcalius over 1 year ago in reply to S.M.R.

Thanks for the quick reply. Tried this, but unfortunately, still does the same thing when the app is not open. It is weird, because if I connect to Bluetooth and then open the app it stabilises. Maybe that is my work around...

0 S.M.R. over 1 year ago in reply to arcalius

I generally always have the app open (as it has to be for weather etc and syncing) . I also have the connect / disconnect warning switched off

0 arcalius over 1 year ago in reply to S.M.R.

You are right, it is probably user error...code ID10t