Related
This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Garmin is going to fix bugs by replacing hardware

Elbo

I reported so many bugs that garmin support is fed up with it and they offered to replace my watch with a new one.

How that is going to solve my softwareproblems is a big mystery to me.

  • 0

    Same here, every time I report some bugs they go to that replace...and you wait for more then 8 days to change to new one...and same bugs again and again....

    Could you help us on this ?

  • 0 in reply to MirceaForce

    Yeh. Garmin support only knows how to deal with hardware problems. They have really zero knowlegde about software. Or it is to much work to report the bugs to developers. Or the developers don’t get time because garmin marketing wants more and more (o so useless) features.

    well, I’m gona go with them this time and then see if they are readdy to accept the fact that the forerunner 965 firmware is really, really really of low quality.

  • 0 in reply to Elbo

    A proper bug tracker/git issues would help, there's three forums where people post issues and just one issue forum. Some guidance like git says: issue, steps, logs upload, vote up, see progress on fix etc. Please use git, garmin/

  • 0 in reply to Elbo

    some Garmin official should help u, this is the forum to report Because on the email they don't respond for the moment...

  • 0 in reply to FredGolightly

    Usually the support from your Country is the one in charge...they are in holiday, very hard to respond. to email..they don't want to open a case....

  • 0 in reply to MirceaForce
    MirceaForce said:
    this is the forum to report

    This is definitely not the forum to report bugs. Garmin hardly monitors this. This forum is just a cost saving for Garmin where users answer questions other users have.

    The beta part of the forum is a place to report bugs. But now the beta is over and that part isn’t monitored anymore (and the reported bugs are not fixed in the final version)

    From e-mail, I get a response most of the time. But they refuse to look i to softwareproblems.

  • 0 in reply to Elbo

    They have a banner in the Beta Forum that this main forum is the one to report....hope they will get in to this...

  • 0 in reply to MirceaForce

    Well. I use several methods to report bugs. From posts here (and I clearly mark them as bug reports) I never got any response. From mails to garmin product support, I at least get a reaction, most of the time. Not a useful reaction, but a reaction nonetheless. Well, it depends. Bug reports on apps are more likely to get a fix than bug reports on firmwares.

    A better experience I got from post in the beta forum. Although, I never got anything better than, “that got our attention but we cannot say we will do anything about it”

  • 0 in reply to Elbo

    We have to keep pushing to them, never quit

    still here ?

Copyright © 1996-2025 Garmin Ltd. or its subsidiaries