Garmin is going to fix bugs by replacing hardware

Same here, every time I report some bugs they go to that replace...and you wait for more then 8 days to change to new one...and same bugs again and again....

Garmin-Sierra

Garmin-Kevin

Could you help us on this ?

Yeh. Garmin support only knows how to deal with hardware problems. They have really zero knowlegde about software. Or it is to much work to report the bugs to developers. Or the developers don’t get time because garmin marketing wants more and more (o so useless) features.

well, I’m gona go with them this time and then see if they are readdy to accept the fact that the forerunner 965 firmware is really, really really of low quality.

Garmin-Sierra

Garmin-Kevin

A proper bug tracker/git issues would help, there's three forums where people post issues and just one issue forum. Some guidance like git says: issue, steps, logs upload, vote up, see progress on fix etc. Please use git, garmin/

some Garmin official should help u, this is the forum to report Because on the email they don't respond for the moment...

Usually the support from your Country is the one in charge...they are in holiday, very hard to respond. to email..they don't want to open a case....

MirceaForce said:

this is the forum to report

This is definitely not the forum to report bugs. Garmin hardly monitors this. This forum is just a cost saving for Garmin where users answer questions other users have.

The beta part of the forum is a place to report bugs. But now the beta is over and that part isn’t monitored anymore (and the reported bugs are not fixed in the final version)

From e-mail, I get a response most of the time. But they refuse to look i to softwareproblems.

They have a banner in the Beta Forum that this main forum is the one to report....hope they will get in to this...

Well. I use several methods to report bugs. From posts here (and I clearly mark them as bug reports) I never got any response. From mails to garmin product support, I at least get a reaction, most of the time. Not a useful reaction, but a reaction nonetheless. Well, it depends. Bug reports on apps are more likely to get a fix than bug reports on firmwares.

A better experience I got from post in the beta forum. Although, I never got anything better than, “that got our attention but we cannot say we will do anything about it”

We have to keep pushing to them, never quit

Garmin-Sierra still here ?