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Step count is substantially low 19.18

The last week Step counts have been seriously low. Particularly on days when I golf (walking). Here are two rounds on the same course, the most recent was this Wednesday.

0 kenjdavidson over 1 year ago

Looks like this qualifies for a replacement based on the Steps calculation and heart rate values. Thanks Garmin support for the no nonsense handling of the issue.

Update - the latest watch has the same issue, it doesn't count steps, in this case at all. It seems to be better at counting steps when not connected to the phone/account. But it still doesn't seem to work. Support believes this is another "lemon" although I find it hard to believe the hardware in two watches malfunctions the same way, we'll see when the next replacement gets here.

0 kenjdavidson over 1 year ago

After receiving the replacement, still no dice on steps calculation and heart rate values. Getting a second replacement, if this doesn't work, I'm going back to believing it's the firmware, regardless of what the Garmin users are saying.

Very unfortunate.