Watch keep freezing while on holidays in Spain, could it be heat related??

Watch 955 solar which you'd think could handle the sun keeps freezing in 28oc temperature, has frozen twice hard reset gets it back working again but surely shouldn't be happening?

Top Replies

S.M.R. 3 months ago in reply to 2278905 +2

sound fun to have something freeze in the heat :-)

I'e had my 965 in higher temps than that when in Cyprus recently (mid to high 30's) and it was ok
v0id 3 months ago +2 verified

Mine has been replaced under warranty because of that. Especially because have solar version.
S.M.R. 3 months ago in reply to 2278905 +2

Call Support / Chat with Support and they should be able to assist - if you are in the USA make sure to use the option that they send one against a deposit so you are not without a unit. You get the deposit…

All Replies

0 2278905 3 months ago

Stopped wearing it at the hottest points of the day and it hasn't froze since. Definitely heat related wouldn't like to see it in 30+ weather. Is this faulty or common for all Garmin watches?

0 S.M.R. 3 months ago in reply to 2278905

sound fun to have something freeze in the heat :-)

I'e had my 965 in higher temps than that when in Cyprus recently (mid to high 30's) and it was ok

0 2278905 3 months ago in reply to S.M.R.

Thanks I would of thought that too.

+1 v0id 3 months ago

Mine has been replaced under warranty because of that. Especially because have solar version.

0 2278905 3 months ago in reply to v0id

Thanks how did you organise that ? Just a support call to them?

0 ANT1 3 months ago

I've been using it in Granada (Spain) at ~40ºC without any problems. Maybe it is related to your unit.

0 S.M.R. 3 months ago in reply to 2278905

Call Support / Chat with Support and they should be able to assist - if you are in the USA make sure to use the option that they send one against a deposit so you are not without a unit. You get the deposit back when you return the old unit.