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audio prompts pause my music

DaKo
5 months ago

Hi all,

some unwanted behaviour here. I do not know what made it change, but here it is.

Config: FR955 Solar, Jabra Elite Active 65T bluetooth headphones, Fairphone 4 Android Smartphone

During runs earbuds are connected to phone and watch

Old situation: While running I listen to Spotify on my phone and get tempo and heartrate audio prompts on regular basis. My audio from spotify is paused, audio prompt is played, spotify is unpaused again so I can listen further.

New situation (started last week): Audio prompt pause Spotify, but does not start it again. I have to manually unpause it.

With runs of two hours, it is really *** because the HR prompt is every three minutes, and tempo prompt every km. So about 60-65 time manual unpause :-(

It must be a setting somewhere, but I cannot find it in the watch, nor in Garmin Connect nor in Jabra Elite app.

Anyone can help me out?

Garmin Connect App:  v5.2

Jabra Elite App (sound+):  5.19.1.0.11130.6b480a35e

Android: 13

FW Garmin FR955 Solar: 18.27

  • 0 4 months ago

    Forerunner 745 running firmware 5.2 have both pausing issue and low volume. Different issues across rubbing and gym activities. I use Bose ultra over ear headphones.

    My bf has the forerunner 945 and his is firmware is also 5.2 and has the same issue as me stated above. He uses Bose quiet comfort 45 headphones.

    Both on android pixel 7 pro phones

  • 0 4 months ago in reply to Kbee

    I think you mean your Connect App version is 5.2, and not the firmware from your watch. 5.2 is the same version I have now. I also dropped the issue in the forum part for Connect App Android, and now I know for sure it is in the 5.2 version of Connect App. I will continue my struggle in that part of the forum.

    Thx for you replies all, it helps narrowing down the problem.

  • 0 4 months ago in reply to DaKo

    Yeah you're right, the about settings on the watch says software version 13.00

    Thanks hopefully it's fixed asap this is super annoying

  • 0 4 months ago in reply to 7752134

    There's a known bug with the June 2024 security update of Android which causes some audio players to stop after precisely 10 minutes. The podcast app I use (Podcast Addict) put out an update a couple of days ago with an experimental workaround for this problem.

  • 0 4 months ago

    I contacted Garmin support. They told me it was a known issue with version 5.2 of the Garmin Connect Android app.

  • 0 4 months ago in reply to samccauley_

    I submitted a help question also at Garmin. FIngers crossed they correct this soon. Boy, this is annoying...

  • +1 4 months ago

    All, 

    Thank you for sharing. Since there are different watches, headphones, phone models, and media types being discussed in this thread- I ask that everyone contacts Product Support directly (if you haven't already). We want to make sure all of your possible scenarios are reported internally. If it's available in your region, I suggest calling or chatting for the most efficient and detailed assistance. 

    Thank you!

    Garmin Product Support