Related
This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Since 19.18 update I can't sync anymore Spotify or other music apps

5563254
over 1 year ago

As title says, I'm no more able to sync any music provider since last update.

Tried to uninstall and reinstall, deleted every playlist I had on my watch but the synchronization is very slow and gets stuck at ~5%.

Many feedbacks on Spotify's Connect IQ page are reporting my same problem but I can't find anything on here or any solution. 

Is anyone on my same boat?

  • 0 over 1 year ago in reply to Cloonix

    Support created a ticket for the development team based on my input.

    Meanwhile i got a new mobile phone. I set it up as usual. After syncing my 955 Solar with the phone i tried to sync my Spotify playlists and it worked. Was a bit slower than usual, but it worked.

    Maybe they changed something or my mobile phone switch did something magical. 

  • 0 over 1 year ago

    Over 2 weeks without working Spotify Sync for me. Thanks Garmin! 

    And this with a watch for over 500€

  • 0 over 1 year ago in reply to frank79

    I'm very sorry. If the troubleshooting steps that I shared did not work for you, please contact Product Support directly.

    Garmin Product Support

    If anyone is having issues reaching Support in your region, let me know. Thank you!

  • 0 11 months ago

    I have this same issue. 

  • 0 11 months ago

    Same issue here, I already contacted Garmin support a few days ago but have not heard back yet. The workarounds/solutions did not work for me :/

  • +1 11 months ago

    Support offered me a new Forerunner, but i'm not sure whether it's solving the problem and then by coincidence i found something:

    1. First i tried to sync over a portable router (GLiNet). It worked. I got curious
    2. I tried to change some settings on my home router: I changed the 2,4Ghz network from Wifi 4 to Wifi 3. Now syncing works. 

    I'm don't know whether i should accept the new device... as you know already: New Garmin, new Problems. 

  • 0 11 months ago in reply to Cloonix

    Former Memberthanks for the tip on changing the network from WiFi 4 to 3, that did indeed work and fixed music sync for me!

  • 0 11 months ago in reply to Pat_Mac1

    I managed to get it work again by switching (downgrading) my Wi-Fi router’s security to WPA personal + TKIP. 

  • 0 10 months ago

    Experiencing the same issue with my Forerunner 955 Solar when connected to my home WiFi. Then began to pair my mobile hotspot as the WiFi network and it seemed to do the job and synced my Spotify playlists with no issues to the watch.

  • 0 8 months ago in reply to Matt

    Spotify removed via Garmin Express(Windows). Then deleted all wifi connections on the Garmin. Opened a mobile hotspot with my cell phone and connected this wifi to the Garmin. Now I could finally download the Spotify playlists on the Garmin again and synchronize them completely!