Since 19.18 update I can't sync anymore Spotify or other music apps

As title says, I'm no more able to sync any music provider since last update.

Tried to uninstall and reinstall, deleted every playlist I had on my watch but the synchronization is very slow and gets stuck at ~5%.

Many feedbacks on Spotify's Connect IQ page are reporting my same problem but I can't find anything on here or any solution.

Is anyone on my same boat?

Top Replies

4992911 5 months ago in reply to 5563254 +2 verified

I have the same issue with my Forerunner 645 since the last update, also no reply from support so far. The only workaround so far which works for me is using a smartphone-based hotspot for the music sync…
Cloonix 4 months ago +1 verified

Support offered me a new Forerunner, but i'm not sure whether it's solving the problem and then by coincidence i found something:

1. First i tried to sync over a portable router (GLiNet). It worked…
Vilunki 4 months ago in reply to Pat_Mac1 +1

I managed to get it work again by switching (downgrading) my Wi-Fi router’s security to WPA personal + TKIP.

All Replies

+1 4992911 5 months ago in reply to 5563254

I have the same issue with my Forerunner 645 since the last update, also no reply from support so far. The only workaround so far which works for me is using a smartphone-based hotspot for the music sync. This runs thorugh without further issues. Nevertheless, this is super annoying

0 5563254 5 months ago in reply to 4992911

This worked for me too, thank you for sharing! At least we can bypass momentarily this issue!

0 Cloonix 5 months ago in reply to 4992911

Interesting. Didn't work for me though :-(

0 Cloonix 5 months ago in reply to Cloonix

Support created a ticket for the development team based on my input.

Meanwhile i got a new mobile phone. I set it up as usual. After syncing my 955 Solar with the phone i tried to sync my Spotify playlists and it worked. Was a bit slower than usual, but it worked.

Maybe they changed something or my mobile phone switch did something magical.

0 frank79 5 months ago

Over 2 weeks without working Spotify Sync for me. Thanks Garmin!

And this with a watch for over 500€

0 Garmin-Sierra 5 months ago in reply to frank79

frank79 I'm very sorry. If the troubleshooting steps that I shared did not work for you, please contact Product Support directly.

Garmin Product Support

If anyone is having issues reaching Support in your region, let me know. Thank you!

0 Vilunki 5 months ago

I have this same issue.

0 Pat_Mac1 5 months ago

Same issue here, I already contacted Garmin support a few days ago but have not heard back yet. The workarounds/solutions did not work for me :/

+1 Cloonix 4 months ago

Support offered me a new Forerunner, but i'm not sure whether it's solving the problem and then by coincidence i found something:

1. First i tried to sync over a portable router (GLiNet). It worked. I got curious
2. I tried to change some settings on my home router: I changed the 2,4Ghz network from Wifi 4 to Wifi 3. Now syncing works.

I'm don't know whether i should accept the new device... as you know already: New Garmin, new Problems.

0 Pat_Mac1 4 months ago in reply to Cloonix

Cloonixthanks for the tip on changing the network from WiFi 4 to 3, that did indeed work and fixed music sync for me!