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Strange Step Graph and count after upgrading to 18.23

matthewschultz92
over 1 year ago

So I just noticed this for the first time after updating to 18.23 and I haven't seen this in any previous FW builds.

The step count graph on my 955 shows a negative step count (circled in red)????

And the steps counted on the watch do not match the count represented in the Garmin Connect App.

I don't remember walking backwards???

  • 0 over 1 year ago

    I queried the negative line with support and I was informed that , if for some reason the device picks up an unrealistic number of steps (due to as an example some vigorous arm movement ) , the algorithm does a correction, hence the negative line.

    Not sure about the non-matching step count.

  • 0 over 1 year ago

    Did you use a HR strap capable of step counting just before the spike (like HRM Pro)? If yes, some steps might initially be counted twice, both by the watch and the strap. Then a little later Physio Trueup / Unified training status on Garmin servers notices this and corrects the count. It might take an additional sync to get the corrected count propagated to your watch.

  • 0 over 1 year ago in reply to Bitti

    No. This was using nothing but the 955. Even still, more troubling is the mismatch between the step count on the watch and the app...