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A FR955 with a very old FW 9.11 is supposedly "up to date"

I've just purchased a new white FR955 Solar, opened the box myself. It has version 9.11 and Garmin says it's up to date. Any idea why this might be?

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Garmin-Sierra over 1 year ago +5 verified

All,

As most of you already know, we are aware that a number of X55 devices are unable to update. If a Product Support agent has not already added you to the report, please tag me with permission to reach…
Garmin-Sierra over 1 year ago +1 verified

All,

Software version 15.19 has been made available, so anyone who syncs through Garmin Express should now be able to update their unit to that version. If you would like to enroll in our Beta Software…
7945098 over 1 year ago in reply to SergeyVDNKH +6

https://easyupload.io/svfcy4
SergeyVDNKH over 1 year ago +2

I have just received a response from Garmin support:

The update issue is a known issue we are working as hard as possible to resolve.
I have added your information to the case and you should get an email…

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0 U-l-i-s over 1 year ago in reply to 5037746

Please alo keep me updated

+1 Garmin-Sierra over 1 year ago

All,

Software version 15.19 has been made available, so anyone who syncs through Garmin Express should now be able to update their unit to that version. If you would like to enroll in our Beta Software program, you will need to update to 15.19 first, and then follow the steps in Enrolling in and Learning About Garmin Beta Software Program.

If you are still unable to update your watch, please start a new thread.