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Virtual Partner on 945 Series not showing time ahead or behind

8244829
over 3 years ago

Hello, on my 945 I used the VP a few weeks ago, it workd fine.. but only once !!.. Since then it's stuck at TIME 0:00 .. I did reset watch to factory defaults, did re-set the VP Pace time, did clear all historics.

Is there any other you may suggest to re-set it ?

Thanks

Daniel

  • 0 over 3 years ago

    This happened to me too. But after a while the virtual partner started working. I have notes that on workouts the virtual Partner resets when a new set begins. 

  • 0 over 3 years ago in reply to bentolira

    Ah OK Thanks for this.  I hope this will self resolve, but so far no success, and Garmin support has not responded either.. My Virtual partner works OK if I "race a previous activity - Jog".. but as soon as I use the VP in regular Jogging mode, it's stuck to TIME AHEAD 000.  Have a great day  -  Daniel 

  • +1 over 3 years ago

    All,

    Hello all!

    I see that we do have other reports of this, so I will be sure to update this thread when we have any new information become available.  If you would like to be added as an affected user (which may help us to resolve our reports sooner), please answer the following and I will email you for some additional information:

    1. May we, if necessary, have permission to email you?
    2. May we, if necessary, have permission to view/access your Garmin Connect account?
    3. In what country do you live?
  • 0 over 3 years ago in reply to Garmin-Kevin

    Ah great, many thanks Kevin, Please note that today I noticed that the same problem (stuck on TIME AHEAD 000) is also on the BIKE activuty.. I tried very many things, full reset, race an other activity then try again the stand alone, , no success.  I am attempting to let the watch completely discharge to see if any progress,.  But I'd be happy if you could help me - I do some "pace rabbit" runs and I really need the Virtual Partner !!

    Note also, i am up to date with software version

    Best regards

    Daniel

  • 0 over 3 years ago

    Same problem (Fenix 6 Pro)

  • 0 over 3 years ago in reply to 7535066

    Hello .  Because the fenix 6 series runs a different software version than the FR 945, your experience will need to be reported in the fenix 6 series app.  Please see link below for quick access to make that post:

    https://forums.garmin.com/outdoor-recreation/outdoor-recreation/f/fenix-6-series

  • 0 over 3 years ago in reply to Garmin-Kevin

    Hello Kevin, I had misread your post,  but yes please email me  if you need I can provide my email adress here, but it's indicated in my profile.. Yes please access  my Garmin account  - my ID name is:  Daniel SRC on garminconnect

    I live in Canada  (province of Quebec)

    I really hope you can find a solution to this  (says the pace bunny in need for a virtual partner !!! !!) 

    Thanks and best regards

    Daniel

  • +1 over 3 years ago

    All,

    We have confirmed that this is not present when running the 11.04 beta software.  See the link below for instructions to install or you can wait until the next production software is released.

    Introducing the New Public Beta Program and Beta Forums