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Screen Problems

Former Member over 2 years ago

Again a problem with my watch!

The face of my FR945 is perfect, but when the screen is supposed to be mostly white, for example timer, it s actually black and very weak.

I think the pictures are clear.

What can I do?

0 tmk2 over 2 years ago

Try a master reset and if this does not help then contact garmin support.

0 Former Member over 2 years ago in reply to tmk2

Thank you very much! What is a master reset and how do I do it?

0 tmk2 over 2 years ago in reply to Former Member

https://factory-reset.com/wiki/Forerunner_945

0 Former Member over 2 years ago in reply to tmk2

tmk2

Thank you. One question before I do it.

UnderSystem > Reset, I see:
- Reset Default Settings
- Delete All Activities
- Reset Totals
- Delete Data and Reset Settings

Is any of the above equivalent to the solution you are proposing?

0 tmk2 over 2 years ago in reply to Former Member

No. The factory reset procedure is different, although it will also reset all of the above.

0 HUMODDA over 2 years ago

To run a MASTER RESET proceed like this:

Turn off the watch
Keep pressed DOWN + START + BACK
Press ON until display turns on, keep the other buttons pressed
After the 1st beep, release START
After the 2nd beep, release the other buttons

Please be aware that this will delete EVERYTHING personal on your watch, be sure to synchronise it with your account before executing this procedure. Afterwards your watch will be fully reset and you can immediately continue with setup.

0 Former Member over 2 years ago

Thank you guys. The factory reset did NOT solve the problem. How do I contact Garmin support?

0 tmk2 over 2 years ago in reply to Former Member

Head to the garmin.com website and in the upper right corner click "Support".

0 2119402 over 2 years ago

I had the same issue. Happened suddenly in the middle of a Yoga activity. Contacted Garmin and they are sending a replacement unit.