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BT headphones keep disconnecting from 945. New issue!

As of Saturday, my 945 keeps disconnecting from my Jaybird Vista earphones. Haven't had this problem at all during the 2/3 months I've had the watch. The music goes off, then the headphones say disconnected and it shows disconnected on the watch. Pressing play on the watch then reconnects them. It can happen every 5 minutes or sometimes not for 20 minutes but ultimately it just keeps happening and I have to give up and use the phone instead. I wear the watch on my left wrist and the bt unit is in the right ear pod, so on Sunday I put the watch on my right wrist - makes no difference. Firmware on watch is up to date, and after my running on Saturday I also updated the firmware on the earphones. Did a LOT of running on Saturday and Sunday and this was constant. Help! :-)

Top Replies

amgray13 over 3 years ago +3 verified

Posted on the other main thread, but BETA 6.04 does not fix the problem.

"Beta 6.04 DOES NOT fix the problem. Have had two runs riddled with problems.

Today

5 miles, 38:27...I had 16 Disconnects.…
pedosb over 3 years ago in reply to FreewheelerSC +1

Same experience for me. 5.32 was working. But the problem is back with 5.40. :(
cardiffdavid over 3 years ago in reply to Garmin-Brooks +1 verified

Hi,

Thanks for replying Garmin-Brooks

I can currently only answer some of these but will test the rest.

1) very random. Had about 20 minutes yesterday where I thought it was ok then constant disconnections…

All Replies

0 Mirko_Italy over 3 years ago

It's a very strange issue. After updating about three weeks ago to the new firmware I had continues disconnection every 5 minutes. But as I stated in my previous post, after resetting the watch and the earbuds multiple times and unpairing and reparing them multiple time, then they disconnected any more. Now it's about 2-3 weeks that I have no disconnections. Previously my Jbird Vista had these continuous disconnections, my Sennheiser Momentum True Wireless 2 had no disconnections. I would suggest people with these problem to try multiple time to unpair and pair again the earbuds after resetting watch (20 seconds light press) and earbuds (push the pair button , then push very rapidly again two times the pair button till the light flashes purple)

0 Kaktai over 3 years ago in reply to cardiffdavid

Hi I'm experiencing exactly the same problem. My 945 is running software version 5.50. I've reset my Jaybird Vistas to factory default settings and reconnected them to the 945. They work for a moment before I get a disconnected message. Reconnecting is then necessary. Even though it then says connected the music does not play. If I then leave it a bit and then go back in to music it says disconnected and the cycle begins again! This is very frustrating as the Vistas work with every other piece of equipment perfectly just not my 945 (which is what I need it to work with most of all!)

Has anyone that has raised a ticket with Garmin heard back from them yet regarding this issue?

0 cardiffdavid over 3 years ago in reply to Kaktai

I think someone said above garmin have now acknowledged and it will be fixed?

0 Garmin-Brooks over 3 years ago in reply to cardiffdavid

Currently there is a public beta that has been reported to resolve the issue. If you would like to download the beta software, please see the thread here https://forums.garmin.com/sports-fitness/running-multisport/f/forerunner-945/252277/beta---forerunner-945-6-04.

0 cardiffdavid over 3 years ago in reply to Garmin-Brooks

Thanks. I’ve taken the plunge and updated!

0 Kaktai over 3 years ago in reply to cardiffdavid

Thanks to all who alerted me to the beta 6.04. I've also updated and will report back after testing.

0 canomarcelo over 3 years ago in reply to Garmin-Brooks

Nope. Update to 6.04 and having the exact same issue with my Jaybirds.

0 nick_nz over 3 years ago

Fix dropout issues on Jaybird Vista headphones.

It's mentioned in the beta change log for the FR245 but not the FR945.

0 cardiffdavid over 3 years ago in reply to nick_nz

I noticed it didn’t mention it in the change log!

0 EARNSTROM over 3 years ago

Mine has randomly worked perfectly 2 long runs in a row with 5 5 fw. Mildly confused.