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Still on SW 5.00?

What could be the reason that my watch is still on SW 5.00. It didn’t get any of the recent updates. It is not an APAC version

0 olni65 over 4 years ago

You have connected the watch to your computer with Garmin Express starting/started and synchronized? Or through your phone and bluetooth connection?

0 Garmin-Brooks over 4 years ago

There could be a few reasons, some questions to try and help out:

Have you tried syncing it with Garmin Express on a computer to try to manually force the update to go through?
Have you tried clearing the sync queue on your Garmin Connect account?
- Go to connect.garmin.com
- Click on the device icon
- If there is a circle with a white number next to your watch click it.
  - Click on the "x" off to the right to clear it
Have you attempted a soft reset to the watch?

0 Dr Phil over 4 years ago

APAC watch?

0 olni65 over 4 years ago in reply to Dr Phil

Janus101 said:
It is not an APAC version

0 Janus101 over 4 years ago in reply to Garmin-Brooks

Thanks for the advice. There is not circle with a white number next to the watch but I did a soft reset and will try to connect to a computer tomorrow if it doesn’t update during the nights

0 Janus101 over 4 years ago in reply to Dr Phil

Asian pacific version

0 Garmin-Brooks over 4 years ago in reply to Janus101

If Express doesn't work @me so that it shows up in my notifications and I'll be in touch via direct message.