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Is the button issue resolved now?

Gtext
over 5 years ago

After receiving a 945 a couple of months ago and seeing reports here of buttons not clicking that the up and down buttons on mine were quite squishy.

i didn't see much point exchanging at the time as replacements looked to be the same or worse.

Wondering at this stage if the issue has been fixed 100% or is it still current on new ones as otherwise this one is working ok.

For me the down button clicks if left a couple of seconds between pushes while the up button never clicks.

i'd like to know I'm getting one that's better before swapping otherwise it's not worth the inconvenience. 

I'm in Australia if that makes any difference to the batches being sent out. 

  • 0 over 4 years ago in reply to rtperna

    Thanks I will keep it in mind. 

  • 0 over 4 years ago in reply to rtperna

    i asked Garmin every time i had a watch to send to them, and they always declined.
    it's super annoying to be without watch every time i need a replacement, but they do not want to offer this solution.
    i always tell them: charge my visa and refund then please, just to speed up the replacement - without luck :-(

  • 0 over 4 years ago in reply to rtperna

    This is a very country dependant decision...there's no common world wide Garmin policy...each market makes its own policy at this regard...in Italy they accept the issue and they legitimate you to send it back..unfortunately they do not accept an early shipment charging and the refunding your credit card...I think this is only possible in UK maybe?

  • 0 over 4 years ago in reply to Garmin-Blake

    Hi garmin Blake, my watch is affected by this issue from the very first time I've switched it on...Garmin support in Italy accept to replace my watch with a new one but they do not accept any kind of shipment before receiving my in return previously charging my credit card and then refunding...that means for me to stay at least 2 weeks without my watch and I'm sure you can understand that, training almost all days, it's really unacceptable...by any chance, is there any option for forcing customer services around the globe to adopt this kind of policy? this is how it works with all major brands starting from apple, Samsung etc... i think Garmin deserve to be listed among the most important brands worldwide and offering this high level of customer service

  • 0 over 4 years ago in reply to afarnedi

    The same is in Poland. I've read somewhere in this forum about express replacement, but don't see such option...

  • 0 over 4 years ago in reply to juh82

    Maybe it's only the US arm of the company that offers this service?  That sucks... sorry to hear it.  I guess if i had to go without my Garmin, I'd use a phone app like Runmeter on the interim that can export runs to the format that you can import into Garmin's apps (which is exactly what I did when I got my first Garmin - exported tons and tons of runs out of that app!).

  • 0 over 4 years ago in reply to Aurelie
    Aurelie said:
    submerging it in water and using the buttons under water as well (someone here was suggesting to do this to improve the buttons).

    Really! Read the manual. There's an express reference to 

    "Avoid pressing the keys under water."

  • 0 over 4 years ago in reply to v0id
    v0id said:
    It's not cheapest sport watch...

    ..but neither is it the most expensive. There's a definite difference between the feel of the buttons between a 945, F6 and Marq. Of them all the 945 is has softest feel but they work. I've still got my original 945 that I've had since release. I press a button. It works. I swim open water 3 to 5 times a week, cycle and run so it gets a fair amount of use.

  • 0 over 4 years ago in reply to Dr Phil

    The retail price is double (or more) watches that don't have this issue.  I would think it would actually save them money to have one universal button mechanism across their entire line of watches.  

    Garmin has had this problem with quite a few models of watch; personally speaking, if I have to look down during speedwork or a race to see if the "lap" button registered, the watch is useless for my training.  Yes, it beeps, but in the thick of it you often can't hear squat!  I had to return a 935 for this problem, and it's ridiculous they didn't bother fixing it for the first few versions of the 945. 

    I have had the "D" revision since Thanksgiving and it's been perfect; hoping it stays that way.  I have the battery drain issue that's fixed by the beta firmware, but otherwise, zero complaints with this watch.  Training six days a week, often 2-3 workouts per day (running, hiking, strength, etc.), and it's been a champ.  I wish it had the F6's display, but as you note, they have to justify the premium somehow (and not at the expense of gimping the buttons!).   Smiley

  • 0 over 4 years ago in reply to rtperna
    rtperna said:
    t would actually save them money to have one universal button mechanism across their entire line of watches.  

    Garmin are no different than any other manufacturer in having different quality levels at different price points. These same differences exist in every product you buy from any manufacturer that has a range of similar products at different price points.

    Why people expect Garmin to be any different escapes me.