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Garmin pay stop working

Former Member over 5 years ago

Today, all card on my Forerunner 945 is gone. If I try add card I can,t do what. I try restore default setting on Forerunner reinstall app (Android) but nothing... Maybe some can the same problem?

Top Replies

Garmin-Blake over 5 years ago +8 verified

We have seen multiple Garmin Pay issues and are actively working on a permanent fix. Our apologies for the inconvenience in the meantime. I will update this thread when more info is available.
lukaszmiki over 5 years ago in reply to Former Member +1

For me, the process of adding a card again helped in solving the problem of contactless payment with a watch, the only good advice is that after removing the card from the Garmin application, you must…
Dr Phil over 5 years ago in reply to davidsala +1

davidsala

This is a peer-to-peer forum. While Garmin might drop in on occasion, it's up to you to report any problems to Garmin Support directly.

All Replies

0 xkarel over 5 years ago in reply to ColinvZ

Today I've lost AGAIN my card in Garmin pay wallet... This time it could be added without issues.

Bottom line - Garmin Pay is not a reliable service. Always have some backup.

0 Eric over 5 years ago

I just tried adding my card today and it finally worked! Interestingly I am using the same GCM 4.23.1 version which I had troubles with previously. Fingers crossed it stays that way. Guys having trouble before should try now.

0 emX0R over 5 years ago in reply to Eric

I tried several times today. Still nothing. Upon clicking on add card just an empty screen is shown

0 v0id over 5 years ago in reply to emX0R

Had the same after upgrade to 3.08 software. Restart of both - phone and watch helped.

0 Eric over 5 years ago in reply to emX0R

Have you tried clearing the app data and cache and resetting the Garmin Pay passcode so you start the process from scratch?

0 Former Member over 5 years ago

I've been having this problem for last couple of days. The card was available in Garmin Connect (Czech bank KB) but the watch said the wallet is empty. Tried to restart the phone and the watch but no luck. I removed the card from phone and added it again but it disn't help either. Finally I uninstalled Garmin Conect Mobile (Android) and installed it again and voila - the card synced to my watch automatically.

0 Former Member over 5 years ago

I have been having the same problem. The watch said the wallet is empty even though the card was in my Garmin Connect (Android). Nothing helped until I uninstalled Connect and reinstalled it again. After first sync the card appeared on my watch automatically.

0 mikew_nt over 5 years ago

Has happened to me on my 645 twice in three days. I give up on adding cards only to have them disappear within 24 hours.

Yet more examples of buggy Garmin software. I'm near to returning my 645 for a refund.

Pixel 2 XL running latest OS, fully updated apps, all updates.

0 davidsala over 5 years ago

Any update on this issue?? When it is expected to have a fix?

0 7087347 over 5 years ago

My 945 was updated to 3.30 firmware yesterday. Today suddenly all the cards from Garmin Pay were deleted.I did not initiate this removal request. Did i get hacked or is it a consequence of firmware update?