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Is there a known issue with the 945 and HRM Run? I can’t get either of mine to connect anymore.

erayrun
over 6 years ago

i can no longer connect my HRM run to the 945. I changed the battery, tried to refind even broke out my back up and tried to connect to no avail. 

Is there a known issue here? Or am I the lucky one to figure it out? Or . . .

  • 0 over 6 years ago

    No issue with my HRM run here, fw 2.50... did a run with it today (I don't always notice the 'external HR connected' msg though, sure it's not connected? Perhaps it is but you're not notified?)

  • 0 over 6 years ago

    Mine connects fine with FW 2.50, but it rarely shows ‘external HR connected’ message. You should look at Settings>Sensors&Accessories>HR-xxxxxx to see whether it is connected. 

  • 0 over 6 years ago

    try to reboot the watch. I often find 945 wont find any external sensors. A watch reboot brings them back.

  • 0 over 6 years ago

    Works fine for me, I always run with the HRM strap and had been getting the "external HR connected" message with the old (old!) HRM strap I was using. I just bought the HRM-Run (the latest, the one with the red sensor) and I don't get that message any longer. The only way I know it was connected is because I can see the additional metrics.

    Be nice if there was some sort of indicator next to the heart icon indicating an external source, or a status message that would come up when you cycled through that screen (easier to implement than the former idea)

  • 0 over 6 years ago

    Do you happen to have any other sensors you can try?  A footpod, power meter, tempe, etc?  I have had no problems connecting mine.

  • 0 over 6 years ago in reply to kaz911

    That did it. Should have thought of that myself - reboot is always everything when it comes to electronics. Thanks for the help!

  • 0 over 6 years ago in reply to erayrun

    super - nice to know a Watch Reboot worked and that it happens with ONLY HRM Run as well. I thought it might have been related to my Stryd sensor - but maybe it is the HRM Run that makes the issue.

  • 0 over 6 years ago in reply to Levon

    When I select the Activity (so fx. run or walk) 

    1. With Wrist HR - there is no "Heart" symbol showing (When you are IN  the activity before pressing start - the screen where top line say "Options" on the top line.)

    2. With external old HRM-Run - it DOES show the heart symbol on the same screen.

    You can also cheat - and "Enable Broadcast on Activity" - then it makes it even easier to make certain - as broadcast of HR ONLY works with Optical Wrist HR - and the Symbol is a Heart with some "wireless" jiggies Slight smile on the top right. So if that Heart symbol shows with "jiggies" - you are using Wrist HR. If it shows just the Heart - you are using external HR.

  • Former Member
    0 Former Member over 6 years ago in reply to kaz911

    I had the same issue earlier this week and the "big red switch" (reboot) solution also solved my issue.

  • Former Member
    0 Former Member over 6 years ago in reply to Former Member

    I should have mentioned I was trying to connect to a HRM-Tri that had been previously connected and that was the only device I was trying to connect to. My 920XT was connecting to it without issue.