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WHR Epoxy manufactur defect, dissolves after 3 weeks of wearing. very poor quality, low cost materials

mbietz
over 5 years ago

i have this watch nearly 3 weeks and now the epoxy dissolves. i have a hole allready over one sensor, meaning the watch isn't waterproof anymore.

look at this

Never had such Problems with my fenix 5x after 2 years.

Besides the mushy/sticky buttons, this watch is very poor manufactured.

I will return the watch and stay away from the product, i think this is no single case / issue.

Only Sweat and water touched the watch, also no accident from falling down or something like that.

  • 0 over 5 years ago in reply to TD74

    I opened a thread a few days ago to ask about the pressure sensor, thinking "the OHR sensor is completely different, surely they fixed at least that problem from the 935". Gosh :-\

  • 0 over 5 years ago

    I love Garmin, but after thrashing a bunch of Forerunners, I went with a Fenix, which has been perfect.  I know tons of people who are happy with their Forerunners, but I don't know if I'm just harder on these watches than most, but I've trashed two 235s, a 935, and a 645.  Garmin's taken care of me every time so I have zero complaints with their customer service, but I shouldn't have to spend Fenix money to get a watch that doesn't disintegrate within a year!

  • 0 over 5 years ago

    It is a bit weird, but this seems to be a genuine Garmin problem. I am still on a 935, which has been replaced with a brand new unit by garmin three months ago, so it should be the latest batch of ELEVATE v2 sensors, but even though it started to develop first signs of cracks on it. Luckily only above the three LEDs and not on the sensor patch, which is good, but still - it shows the problem is far from being under control.

    The fact that the latest 945 sensor is also affected just proves that it wasn't just a faulty batch of 935 sensors in the past but much worse seems to be a systematic problem with Garmin.

    I planned to update to the 945 somewhen later this year but now I am really concerned if that is a wise choice. If the sensor starts to crack just once the warranty period is over that would be desastrous.

    Now I really wonder if the MARQ watches which feature exactly the same sensor would also suffer from that problem. Just imagine someone's face spending 1.5 grand on that watch only to find it brake due to cheap resin material on the sensor...

  • 0 over 5 years ago

    I've had mine since the end of April and no OHR cracking issues. Serial number range is 5Z6002XXX

  • 0 over 5 years ago in reply to dtunney

    @dtunney Be mindful that your whole serial number is showing (in case that matters to you)

  • 0 over 5 years ago in reply to Levon

    Glad I didn't sell my 935 as my 945 is going back now for replacement.

  • 0 over 5 years ago in reply to dtunney

    Garmin have said they have no stock for replacements and to return to the retailer. Fantastic form Garmin.

  • 0 over 5 years ago in reply to dtunney

    Maybe not that bad getting a fresh batch...

    My retailer wants to send mine in to Garmin e.g. I'll have to wait for at least 4-6 weeks... If stock is available then.

  • 0 over 5 years ago in reply to TD74

    you should have bought the 935G!

    G stands for Gorilla Glass (on optical sensor) for just a small additional cost of $200 Garmin Dollars :)

  • 0 over 5 years ago

    Please visit support.garmin.com to get in direct contact with your local support team. We will likely determine that your device needs to be brought in for evaluation and will make sure to get a replacement out to you as soon as possible. Any hardware complaint like this cannot be resolved via our forums and encourage other users seeing this symptom to reach out to us directly as well.