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Headphones powering down when i go to activities

I can listen to music all day, but as soon as i hit the start button to select an activity the headphones will shut down.

They do not loose connection, they shut off as if i intentionally shut them down by long-pressing the power-button.

The headphones are "Jabra Elite Active".

Firmware of Forerunner 945 is 2.40.

Update: The activity screen will also kill the bluetooth connection between my smartphone and the headphones.

As long as i am on the activity-screen my headphones will constantly shut off and reconnect to my smartphone.

Completely removing the headphones from the watch does not help. The watch will still kill the bluetooh connection from phone to headphones.

Update 2: I put the watch into HR broadcasting and this again killed all connectivity to the headphones.

Therefore i have to conclude that these headphones are not properly dealing with "interference" (or whatever) from ANT+ signals.

Unfortunately this probably means there is no possibility to fix this.

greetings

schmolch

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0 6951797 over 4 years ago in reply to BrunoZiegler

This is brilliant, thank you very much!

0 5740476 over 4 years ago

Thank you indeed

0 Italianromeo over 4 years ago

Thank you so much. I was going crazy... Fantastico

0 2161585 over 4 years ago in reply to BrunoZiegler

Hi,

You are genius!!!! Had same issue with VA4. I was getting crazy. Now solved and worked perfectly. Just signed to this forum to give you best thanks for this tip.!!!!

0 7994154 over 4 years ago in reply to BrunoZiegler

Thank you Bruno - that was so frustrating ! . . like everyone else so glad I searched before returning them, thanks again :)

0 Corndog over 4 years ago in reply to BrunoZiegler

Legend. Just spent 45mins going crazy... epic fix.

0 2179635 over 4 years ago in reply to 2161585

I have the same problem with my Vivo4

Please guide me how to solve the issue

Thanks

0 Dr Phil over 4 years ago in reply to 2179635

Have you read the posts? Hint look for the green box click on Answers.

0 2179635 over 4 years ago in reply to Dr Phil

I did. I followed #1 removing earphone under sensors but #2 is not clear for me what to do. " When you go to activities..."

0 2517580 over 4 years ago in reply to 2179635

I just had this problem trying to go on a run with music. It appears on the vivoactive there is no option whether to see a pair of headphones as FP Yes/No. The only way I was able to get around it is to unpair the headphones, power cycle the watch, then start a run activity, THEN go press play on Spotify, pair the headphones and go. Definitely not a long term solution and this needs to be fixed. If anyone knows how to change the FP setting for a bluetooth device on the vivoactive 4/4s I would love a real solution!