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Exchanging 945 already

lindajm22
over 6 years ago
Got it last night. Haven't even run with it yet. The down button is sticking. :( HeartrateMonitorsUSA.com has already emailed me a UPS return label and told me to use the watch until they get their next shipment in probably around the 15th, and then send it back once they email me and they'll send the new one next day. And this is why I always buy from them. Their customer service is phenomenal.

  • 0 over 5 years ago in reply to Cristu

    I start to live together with buttons feel... we have no other options...

  • 0 over 5 years ago in reply to renton82

    Me too, just really sad for the price.

  • 0 over 5 years ago

    Weird, this post got closed by Garmin the moment I posted it.  Must have gotten reopened when we switched to the new forum.

    After getting my third 945 I decided that the buttons would have to be good enough and what I did to make it better (much better) is I turned on key vibrate so every time I press a button I get that vibration feedback and it's actually better than a button click.  My buttons are ok, but the key vibe really helps.

  • 0 over 5 years ago

    Hi everyone,

     

    I have a Fenix 5x Plus, I see it's not 945, but may I reply here since I see many posts about "mushy button" here.

    I am not quite sure what does the mean of "mushy/soft", but my situation is:

    I received my Fenix 5x plus 6 days ago, after 6 days usage, I cannot feel "2-steps click" on any of the 5 buttons, I can only feel the button is directly clicked to the end with the sound "clicking" responding.

    But at the first day, they are felt like "2-steps click" brought 2 times "click" sounds - 1 time at half of the clicking, 1 time when the button clicked to the end.

     
     
    Would you mind share your idea or experience: Is this the "mushy" status you are talking about?

     

    Thank you.

    H

  • 0 over 5 years ago in reply to 3910714

    Hi H,

    Three button issues experienced:

    1. As you described, this odd 2-step click on some 

    2. Almost no click at all - spongy-mushy-soft

    3. Button sticking - pushing button in and it doesnt really come back and then does't respond to pushes well

  • 0 over 5 years ago in reply to Stereo

    Stereo,

     

    I am sorry to hear this experience. How you handle this? Ask for a replacement will help?

    Yesterday I talked to some members in the forum, I now understand no matter 2 times "click" sound or 1 time "click" sound during the 1 time pressing, can be taken as not a big problem. Since user is able to clearly hear the "click" sound as response.

    The mushy/soft feeling feels like press the button on a Casio sport watch.

     

    What I am only concerning is, only after 6 days common usage, some all 5 buttons from 2 times "click" sound to 1 time only, then...it might not be a long time after, buttons will be come to real mush/soft one.

     

    But I choose to keep the current watch, since I also see some posts mentioned the replaced one does not help, even worse issue.

    Thanks for your reply.

     

    H

  • 0 over 5 years ago in reply to 3910714

    Garmin have said new watches have this button issue resolved and to exchange for a new one now - anyone care to do so and post back as to the result? I've swapped mine a few times already so am not keen to go again until there is proof.