945 LTE 17.28 Restarts on some phone notifications

I'm using 945 LTE for couple of weeks, migrated from 945. Watch seems to restart few times a week after receiving some notification from Android phone. E.g. I hear notification sound on the phone for Facebook message and when I glance my 945 LTE, I see green triangle of restart.
It doesn't happen for every notification, but I saw it at least 3 times this week. Any suggestions to resolve this?

Top Replies

mashdk 6 months ago in reply to Garmin-Sierra +2

Garmin-Sierra), it's time for a new OTA that effectively rolls back to last version, then.

If Investigation takes that long, please let us be on a stable, older release, until issue is resolved.
mashdk 9 months ago +1

I'm getting the exact same issue since SW update 17.18.
Many others are getting restart-issues with 17.28:

https://forums.garmin.com/sports-fitness/running-multisport/f/forerunner-945-lte/358064/crash…
mashdk 9 months ago in reply to Garmin-Sierra +1

Feel free to reach me via email, and you may view my Connect account.

I'm located in Denmark.

Kind regards,

Martin

All Replies

0 9088494 8 months ago in reply to Garmin-Sierra

Yes

0 Diego 8 months ago in reply to Garmin-Sierra

Yes

0 BrianC 8 months ago

I am also having this issue.

0 BrianC 8 months ago in reply to Garmin-Sierra

Yes you have my permission to reach me by email
Yes you have permission to view my Connect account
USA

0 8752735 8 months ago

Hi Garmin-Sierra,

When are we going to have updates on this issue? There is a number of people reporting it, you've got number of traces from us, but seems that there's no progress at all. Is it that hard to find the problem? Shall I send you a trace every time restart occurs?

Thanks

0 Garmin-Sierra 8 months ago in reply to 8752735

8752735

We are still investigating but making good progress. I am not sure when the fix will be available, but I will make sure to update this thread when it's out.

Thank you for offering. Since you were already added to the report, we don't need anything more from you!

0 mashdk 8 months ago in reply to Garmin-Sierra

If you are still investigating, I'd like to add, that while not scientifically proven :), it does seem to be related to some kind of overflow of too many notifications sent to the watch in a short time.

Example:

If you have multiple unread messages in WhatsApp, there will be a notification for each.

If you open WhatsApp app, it will remove the notifications.

But when a new message arrives in WhatsApp, all the previous notifications of still unread messages will re-appear as notifications on the phone.

This leads to multiple notifications from WhatsApp being sent to Forerunner in a very short time.

When this happens, Forerunner seems to have a tendency to reboot.

0 tri4autism 8 months ago in reply to mashdk

I just had a replacement watch sent to me that was doing this right out of the box on any activity. Not even connected to my phone. The first activity I tried was a swim and it rebooted 4-5 times until I finally decided to not use it. I later was testing it trying a run activity and same deal, 30 or so seconds and BAM.... it rebooted.

0 3Dman 8 months ago in reply to Garmin-Sierra

Yes

0 tri4autism 7 months ago

I'm on my third replacement watch... very frustrating. Get it, set it up and on this one I turned off automatic software updates. I'm getting good at setting up my watch, putting music back on it but I'd rather just be using it vs. setting up a new one every week.

Connected to Garmin Express to copy music to it and it pulled the 17.28 update. Did NOT install it but it's on the watch now and who knows if it will auto-install at some point. I also noticed I can't install anything from Garmin IQ as it wants me to update... watch came with 13.28 on it.

I don't hold out much hope that my watch will not start rebooting on any activity, which makes it useless to me. One it decides to upgrade to 17.28

Going to try and get in a single long run today before it hopefully updates. At this point I may just abandon LTE and jump ship to a 955/965.

This has been an issue for months, what's going on Garmin!