v15.19 Watch rebooting after finishing exercise

Sebastian over 1 year ago

Since the recent update to 15.19 my watch reboots from time after time after finishing (and saving) an exercise.

This happened after a swim as well as after a run, yet.

The recording is present on the watch after the reboot and can be synchronized normally.

Top Replies

Senior_Siggi over 1 year ago +1

I'v seen similar issue on my watch few times.

In my case this happened due the attempt to sync via WLAN (which the watch does after the exercise is completed). The crash happened as well while Spotify…

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0 Senior_Siggi over 1 year ago

I'v seen similar issue on my watch few times.

In my case this happened due the attempt to sync via WLAN (which the watch does after the exercise is completed). The crash happened as well while Spotify sync or when I triggered manually the WLAN sync. Deleting the Wifi Profile and reconnecting seem to have solved it for me (had to do it 2-3 times).

Maybe you are facing the same issue?

0 Sebastian over 1 year ago in reply to Senior_Siggi

Yes, had that also, and didn‘t find a reproducable scenario under which curcumstances it happens, yet.

As far as i remember the sync reboots were shortly after the update, and havent happened again for some time now.

0 Sebastian over 1 year ago in reply to Sebastian

Regarding https://forums.garmin.com/sports-fitness/running-multisport/f/forerunner-945-lte/334841/forerunner-945-lte-software-version-15-19 FW 15.19 has been revoked - hope they fix the freezes and reboots with the obviously coming up successor of 15.19.

After reading nord0296 v15.19 OWS Stroke Rate Glitch with Auto Lap I analysed my recent OWS activities and can confirm this happens also on my watch exactly in sync with the autolap which is set to 500m on my watch. I then get strokerates between 130 and 150 per minute for a second, while my stroke rate at the rest of the activity is about 30.

0 nord0296 over 1 year ago in reply to Sebastian

I wonder what issue they are investigating that caused it to get pulled. I would sort of suspect it isn't the stroke rate issue, but perhaps... My wife's fenix 6s does the same thing with stroke rate so I almost suspect the issue is present on (far?) more than just the 945LTE and latest firmware...

0 Sebastian over 1 year ago

Garmin-Sierra ?

0 Garmin-Sierra over 1 year ago

All,

I'm sorry to hear about this disruption. In order to look into this further, may I have permission to reach out via email? For the fastest and most efficient assistance, feel free to reach out to Garmin Product Support directly.

0 Sebastian over 1 year ago in reply to Garmin-Sierra

Hello, of course you have my permission to contact me via mail.

Regards

Sebastian