Error "Battery is too low to connect to Wi-Fi" when downloading Spotify music

Hi all! Happy New Year!

Just in case you get something similar...

When I try to download an Spotify playlist to my Forerunner 945 LTE: it asks "Fi-Fi is off. Turn on?" in order to download the content and, after answering "yes", an error saying "Battery is too low to connect to Wi-Fi" is shown in spite of having a 100% full battery.

No success after having tried to reinstall the Spotify app, using a different Wi-Fi, switching off/on the Wi-Fi before the action, downloading with the watch plugged to a charger,...

-SW (system, Wi-Fi,...) versions seems up to date.

Cheers!

0 FlowState over 1 year ago

Stupid question, but have you tried turning the watch off and on? To turn off the watch, you can either use the power button in the controls menu (hold LIGHT briefly to open it) or hold LIGHT for a long time (15 seconds) until it turns off (make sure to hold it for much longer than the LTE emergency assistance trigger duration, which is 5 seconds)

To turn the watch back on, hold LIGHT.

0 Jose I. Sierra over 1 year ago in reply to FlowState

Ey! thanks for that feedback!! I just tried it getting the same error ‍♂️ -I didn't remember having tested it before.

Thanks anyway!

0 FlowState over 1 year ago in reply to Jose I. Sierra

Shoot, sorry it didn't work for ya. I've only seen that message when my battery was legit low. Maybe it will work again after cycling the battery once (e.g. running it down below 20%, then charging it up again). You could also try connecting the watch to a PC or Mac with the USB cable and syncing with Garmin Express (this seems to be a popular troubleshooting suggestion, although in a perfect world I don't think it should be necessary for anything, except for downloading maps more quickly.)

Either way you could contact [email protected] and see if they can help you.

0 Jackson12 over 1 year ago

Hi there - I have the same issue with my Forerunner 255 Music.

Did you manage to trouble shoot this? I have tried everything with no luck :(

0 Rodrigo S. over 1 year ago in reply to Jackson12

Same problem here with Venu 2, battery full but can’t connect to Wi-Fi because “battery is too low”. Tried all you guys mentioned abovexx

0 Jose I. Sierra over 1 year ago in reply to Rodrigo S.

Hi! In my case, the solution had to be a replacement ...no software patch/ workaround.

Saludos!!

0 9554297 7 months ago

Did anyone got a solution for this? I've got the same error on my Forerunner 255S Music and have tried everything I can think about.

0 Jackson12 7 months ago in reply to 9554297

I had to get a replacement.

0 Jose I. Sierra 7 months ago in reply to Jackson12

Here as well, twice. Nice customer service, though.