Garmin please fix the issue where I get a blank screen when trying to play music

Someone already reported it and you locked the thread please fix this issue.

I have a playlist downloaded from Spotify when I connect my head phones I get a blank screen. I tried restarting and nothing has worked so far.

Ref:forums.garmin.com/.../forerunner-745-playing-1-song-and-stops-and-displayed-blank-black-screen-music-screen

Top Replies

RiaFach 6 months ago in reply to Garmin-Sierra +1

I am also having the same issue. It's so aggravating. Please email me

All Replies

0 9084508 8 months ago

I am also having this same issue. Infuriating. May have to go back to the Apple Watch

0 Garmin-Sierra 7 months ago

8446466 and 9084508

The original thread was locked because we released a software fix. If you are on the most recent version (13.00), I will need to create a new report. May I have permission to email anybody encountering this disruption?

Thank you!

0 RiaFach 6 months ago in reply to Garmin-Sierra

I am also having the same issue. It's so aggravating. Please email me

0 ya_boy 5 months ago

Hi, this just happened to me today. What is the fix? My Epix is up to date.

0 UW_Gooner 5 months ago

Having the same problem on my Forerunner 945 which is up to date. Please email me.

Thanks.

0 Garmin-Sierra 5 months ago in reply to UW_Gooner

All,

Is this happening when you use Spotify, or are you using a different music source? Can you please see if there are any updates available for your music app within Connect IQ? It should be on version 1.6.6. If it is not update, follow these steps:

Open the Garmin Connect app.
Access the menu by selecting More (bottom right).
Select Garmin Devices.
Select your device.
Select Music.
Select Music Providers (skip if you do not see this option).
Select Spotify.
Select Update, if available.

0 UW_Gooner 5 months ago in reply to Garmin-Sierra

Yes, I'm using Spotify. There are no updates available through Connect IQ or following the steps provided.

0 5552792 2 months ago

I had the same issue.

To solve this problem, I uninstalled the Spotify app and install it again. Then I did whole configuration of the app once again (import playlists, connect headphones)